4 hours
2018-07-162018-08-15

General Manager 1 - Multi-Service

Sodexo
Dallas, TX
  • Job Code
    72811
Careers Center | General Manager 1 - Multi-Service
  • General Manager 1 - Multi-Service

    Location US-TX-DALLAS
    System ID
    72811
    Category
    General Management
    Relocation Type
    No
    Employment Status
    Full-Time
  • Unit Description

    Sodexo is seeking an experienced Multi-Service General Manager 1 at City Hospital at White Rock in Dallas, TX.  City hospital at White Rock is licensed for 150 beds.

     

    In this Sr. Management role, you will direct and participate in all daily operations for both Environmental Services/Housekeeping and Food/Nutrition services. This position will oversee a team of approximately 70 front-line hourly employees and a Management team of 7 in both departments. Seeking candidates that have a passion for driving and improving the patient experience. 

     

    Our ideal candidate will have prior experience leading union employees in both Environmental Services/Housekeeping and Food/Nutrition services. Seeking strong leadership skills and demonstrated knowledge in the following areas:

    • Strategic thinker to connect best practice solutions to pro-actively serve client challenges
    • Ability to drive and execute processes
    • Strong financial acumen
    • Ability to support and build relationships with clients, employees and the local community
    • Keen awareness of employee performance management and development
    • Strong interpersonal communication skills and ability to interact successfully from front-line to C-suite
    • Prior Sodexo experience is a plus

    Is this opportunity right for you?

    Sodexo is the North American leader for Quality of Life Services. More than 125,000 Sodexo employees work to improve the quality of daily life for our 9,000 client sites and more than 15 million customers a day in North America.

     

    Our Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.

     

    Are you the experienced Environmental Services/Housekeeping Manager we’re seeking?

     

    We are looking for a candidate who:

    • is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
    • has in-depth knowledge of Sodexo ES systems and processes including TRAKKAR, UOS, Gold Check, ENGAGE and black light inspections;
    • possesses strong leadership skills and has the ability to work independently to drive program compliance and reach project target dates of completion;
    • has 1-2 years previous custodial or housekeeping management experience in a hospital or healthcare environment;
    • has the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
    • has experience effectively managing projects within agreed upon timelines;
    • has experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
    • is proficient with computers and other technology;
    • has experience with vendor and contract management, as well as union and contract negotiations;
    • has strong financial acumen and budget management experience

    Key Responsibilities:

    • Responsible for driving client and patient satisfaction scores
    • Provides a clean and safe environment for patients, visitors and staff
    • Works with the Environment of Care Committee and Infection Prevention Director
    • Effectively manages the Unit Operating System
    • Supports a diverse and inclusive workforce

    Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

     

    Working for Sodexo:

    How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

     

    We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day

     

     

    Position Summary

    Functions as the leader for multiple core services, in a single account and/or multiple locations within the same contract. Single point of contact and/or client liaison in support of business that in total is $5 million or less in managed volume.
    Key Duties
    - Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

    - Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

    - Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.

    - Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

    - Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

    - Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention

    Qualifications & Requirements

    Basic Education Requirement - Bachelor’s Degree           

    Basic Management Experience - 5 years              

    Basic Functional Experience - 5 years

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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    General Manager 1 - Multi-Service

    Sodexo
    Dallas, TX

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    Sodexo
    Dallas, TX

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