6 hours

Food Operations Manager 1

Baltimore, MD
  • Job Code
Careers Center | Food Operations Manager 1
  • Food Operations Manager 1

    Location US-MD-BALTIMORE
    System ID
    Food Service
    Relocation Type
    Employment Status
  • Unit Description

    Sodexo is seeking an Operations Manager 1, to join our food services healthcare team at Johns Hopkins Hospital in Baltimore, MD. 


    John Hopkins Hospital is the flagship facility for John Hopkins Medicine, an $8 billion integrated global health enterprise and one of the leading health care systems in the country.  The hospital is ranked as #3 in the NATION and #1 in Maryland according to U.S. News & Worlds Report's 2017-2018 rankings.


    The Operations Manager will report directly to the General Manager and will be responsible for day to day oversight of patient food service satisfaction, operational effectiveness at this unit. The Food Operations Manager will have demonstrated culinary and management experience. A culinary degree is preferred but not required. Must be able to identify problems and be prepared to resolve them to the satisfaction of our clients. This position duties will include but will not be limited to menu planning and implementation, AYR, executive dining call center operations, client interaction and retention.


    Additional Job Responsibilities include:

    • Oversees and is responsible for the success of the Patient Services Manager and Train Call Center
    • Customer Service Skills
    • Responsible for ensuring the timely and accurate delivery of meals, nourishments, and snacks to patients.
    • Conducts patient rounding with patients.
    • Responsible for identifying process improvement initiatives and overseeing the implementation.
    • Oversees around 75 employees in the department.
    • Ensures that employees demonstrate an active customer hospitality orientation towards both clients and customers.
    • Integrate fully within our client’s organization by becoming a trusted adviser with a customer service focus.
    • Responsible for driving patient satisfaction results.
    • Regularly analyzes patient satisfaction data and implements additional measurements and action plans in these areas to achieve optimal unit performance.
    • Ensures compliance to food safety, sanitation, and overall workplace safety standards.
    • Must meets (or exceed) Sodexo standards of operations.
    • Creates a positive environment and successfully motivates and manages team.

    Qualifications & Requirements

    • Preferred Culinary Degree
      Basic Management Experience - 2 years
    • Basic Functional Experience - 4 years work experience in food or culinary services including restaurants, fast food, catering services, institutional services, mall food courts, etc. 

    Careers in Healthcare:

    Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.


    Working for Sodexo:

    How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


    We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day.


    Keywords: patient experience, press ganey, patient satisfaction, clinical, health care food service, food service management, #LI

    Position Summary

    Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.
    Key Duties
    - Establishes a safe work environment

    - Utilizes Sodexo tools and programs to develop client, customer, and staff relationships,  to ensure account retention

    - Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

    - Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

    - Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

    - Ensures adherence to all HR standards for Sodexo, client, and  regulatory agencies



    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree
    Basic Management Experience - 2 years
    Basic Functional Experience – 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.


    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.




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