29 days old

Expedited Enrollment Manager

JustWorks
New York, NY 10011
  • Job Code
    125456444

Who We Are

At Justworks, youll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, wed love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, youll fit right in.

Who You Are

This job is interdisciplinary - a mix of Sales and Support, with a focus on customer service, internal process management, and product feedback. Youll handle inbound communication from small companies going through our Expedited Enrollment funnel. We rely on you to provide timely responses to their questions, and to manage their statuses in our internal systems. We love when you share feedback with the product team on customers needs to inform us about which features they should prioritize. You will summarize frequently asked questions to help shape how we communicate with prospects so that they become customers. Our processes will change quickly, so be ready to adapt.

A successful Expedited Enrollment Manager will communicate effectively the value of Justworks, respond to prospect and customer questions with grace, and understand our product and processes. You will work closely with Business Operations, Revenue Generation, Customer Support, and Sales and respond to changing market conditions. This is an excellent opportunity to gain a deep understanding of our sales, marketing, and support processes, systems and operational structure.

What you'll do

  • Become a trusted advisor to small businesses and help them navigate their HR choices by understanding your customers needs and what is important to their businesses
  • Answer inbound support and sales inquiries via email and phone with a focus on service excellence
  • Manage potential customers through the enrollment funnel internally and maintain accurate data across multiple systems including Salesforce and our internal platform
  • Cultivate relationships across Workers Comp, Benefits Operations, Sales, and Revenue Generation teams
  • Work with the Workers Comp team to prioritize our customers based on their individual needs and timelines
  • Liaise with the Benefits team to ensure that our customers meet enrollment requirements
  • Understand the value propositions of Justworks and be able to speak to them with prospects and customers
  • Embody the Justworks brand and be an advocate for Self Service customers
  • Share customer feedback with your team and with other teams when appropriate

Qualifications

  • Minimum of 3+ years of professional experience required (in Customer service or Sales is a plus)
  • You love to develop and foster relationships and enjoy interpersonal interactions
  • You can communicate clearly and concisely, especially when it comes to complicated topics. You can break it down into simple terms people can understand
  • You have know-how to organize and prioritize your workload and see where optimization through automation or process changes is possible.
  • You are able to learn the Justworks domains quickly (benefits, payments, health insurance, HR, etc) as well as be aware of industry trends, and competition
  • You have strong written and verbal communication skills, including presentation skills
  • You can manage multiple relationships at once and enable truly happy customers
  • You have a genuine desire to help small businesses and to evangelize the Justworks product
  • You have a knack for coming up with creative solutions to any problems you face
  • You enjoy entrepreneurial environments and the opportunity to build something meaningful

Visa sponsorship for this role is currently not available

Diversity at Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

Were proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

Our DEI Commitment



PI125456444

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Posted: 2020-10-30 Expires: 2020-11-30

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Expedited Enrollment Manager

JustWorks
New York, NY 10011

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