1+ months

Education Coordinator

National Association for Healthcare Quality
Chicago, IL 60631
  • Job Code

The Education Coordinator/Specialist will support NAHQ's education programs and provide administrative support to NAHQ's certification team. This role assists team members by coordinating CPHQ virtual prep courses, monthly webinars, continuing education (CE) approval program and the Journal for Healthcare Quality. This role is objective focused, proactively raises program/product & customer service issues to leadership and concentrates on customer feedback to recommend opportunities for improvement.

Essential Functions

Products & Programs Support (75%)

  • Manages the delivery of NAHQ's CPHQ virtual prep courses including: Schedules appropriate instructors and support personnel; Conducts platform training for learners, instructors, and staff; Ensures course files, website content, and associated materials are up-to-date and made available to learners; Maintains standard operating procedures (SOPs) for all methods of delivery; Moderates virtual sessions and ensures they are organized, professional and polished; Provides technical support to instructors and learners; Conducts polls and ensures activities/exercises run smoothly; Collects evaluation feedback
  • Coordinates the development and delivery of NAHQ's live webinar program (Learning Labs) including: Assists speakers/presenters with program/content development; Coordinates program set up and communication; Moderates the live webinar and facilitates live Q&A sessions
  • Supports the continuing education (CE) approval processes, including reviewing applications, responding to inquiries, pulling reports, and maintaining records
  • Supports the Journal for Healthcare Quality (JHQ) editorial team, including scheduling calls, recording minutes, coordinating logistics and action items for editor and associate editors, making travel arrangements, and disseminating information to staff, committees, and constituents.
  • Supports Director in coordinating and preparing for education committee meetings and calls.
  • Assists in preparation and submission of applications for getting NAHQ's educational offerings pre-approved for CE credit, for nurses and other healthcare professionals.
  • Performs routine tasks in the learning management system (LMS) that supports product/program set-up and overall evaluation of the product or program.
  • Other duties as assigned.

Certification Support (25%)

  • Assists with CPHQ exam and recertification program administration, including uploads/downloads of exam records, report clean up, customer service, and performing recertification audits.

  • Education: Bachelor's degree in business or related field.
  • Experience: 3-5 years of relevant experience.
  • Relevant work experience in program coordination and project management.
  • Strong project management skills proving the ability to handle multiple projects simultaneously.
  • A strong team player with proven ability to effectively collaborate within and across departments in order to achieve departmental and organizational goals.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong analytical and critical thinking skills.
  • Results-oriented, self-starter, deadline-conscious, intellectually curious and has a willingness to learn.

Specials Skills/Knowledge

  • CRM experience, Salesforce preferred
  • Learning Management System experience
  • Webinar platform experience (GoTo)
  • Intermediate computer proficiency
  • Proactivity seeks solutions to overcome challenges
  • Exceptional customer service orientation and skills
  • Commitment to continual process improvement, the spirit of innovation and teamwork
  • Adaptability: demonstrate a willingness to be flexible, versatile, and tolerant in a changing work environment while maintaining effectiveness and efficiency with a prioritized workload.
  • Behave ethically: understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
  • Professionalism: Good judgment, ability to interact with all levels of staff, vendors and customers using appropriate demeanor, appearance and high-level of confidence. Demonstrates honesty, integrity and authenticity at all times.
  • Commitment to company values and culture

Physical, Mental Demands/Working Environment


  • Sitting: The person in this position must be able to remain in a stationary position 80% of the time.
  • Standing/Walking/Demonstrating: The person in this position must be able to occasionally move about to access files, office machinery or make presentations 20% of the time.
  • Hands/fingers: The person in this position constantly operates a computer and other office machinery such as printer, copy machine, calculator.
  • Lifting: Depends on Position will use proactive safety measures.
  • Vision: The person in this position will utilize a computer, phone, client interaction tools and software.
  • Talk/Hear: The person in this position will frequently communicate with others, express oneself, exchange information and answer questions.


  • Goal oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously.


  • Ability and willingness to travel out-of-state and/or overnight for up to 10% annually.

Office Environment

  • This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well suited to work with numerous individuals (staff, members, vendors, sponsors, etc.). NAHQ is a collaborative, innovative, and open environment that asks its staff to demonstrate ethical behavior and business practices that align with the values of the organization.
  • NAHQ's Values: Personal Accountability, Empathy, High Performance, Teamwork, Authenticity/Diversity, Organizational Ownership, Improvement, Service, Adaptability.
  • NAHQ's culture is high performance, and high impact, but limits draining behaviors associated with fear of failure, and unproductive competition. Leadership and management teams aim to set and communicate a clear compelling vision. Leaders work to coach, develop and manage staff to meet organizational goals while also growing personal competencies for continued professional development. A growth and improvement mindset that embodies our daily work and our interactions inside and outside of the organization. NAHQ's values parlay into a culture that is optimistic, energetic, accountable and fun.

NAHQ is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

NAHQ offers very generous benefits package to our team members:

  • Employer Contributed Medical Plans
  • Employer Sponsored Life Insurance
  • Dental, Vision, Disability Insurance Options
  • Flexible Spending Accounts
  • 401(k) Match
  • 401(k) Immediate Vesting
  • Employee Assistance Program
  • Flexible Work Arrangements include Remote Work
  • Professional Development Assistance
  • Open Door Policy
  • Paid Holidays including Floating Holiday
  • Paid Time Off
  • Summer Days
  • Paid Onsite Parking Garage
  • Paid Onsite Gym Membership
  • Casual Dress Policy
  • Team Socials and Outings
  • Compensation composed of base salary and bonus based on performance

*To ensure the health and safety of our team, all employees are expected to work remotely until further notice*



Posted: 2021-03-12 Expires: 2021-04-12

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Education Coordinator

National Association for Healthcare Quality
Chicago, IL 60631

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