23 days old

Dispatcher I

Bentley University
Waltham, MA 02452
  • Job Code
    113882624

Bentley University


Job Description Summary
Operates the Bentley University Police Department's dispatch center, receiving emergency and non-emergency telephone calls, after-hours maintenance requests, monitoring computerized alarm and access control systems, providing police dispatch and radio communication management directing the response of officers on patrol to calls, providing a communications interface with other agencies, recording all incidents and responses, providing in-person customer service and providing necessary clerical support for the department. Some tasks may be life-safety related and thus place a critical emphasis on a successful outcome. May be required to work rotating shifts on nights, weekends, and holidays. May be required to report for duty at any time, including during states of emergency and University closings.

Essential Duties

  • Handle telephone calls and walk-in requests for service, including general and emergency calls for assistance.
  • Contact other departments on campus to assist with maintenance service call, including after-hours maintenance calls.
  • Dispatch police and security personnel to all calls for service; manage police radio communications and coordinate incident response.
  • Coordinate radio calls and requests for assistance from outside law enforcement, fire and emergency medical agencies, when required.
  • Make appropriate entries into the department's computer aided dispatch (CAD) system to track calls for service, incident reports and other department activities.
  • Monitor computerized alarm systems and electronic access control system events and dispatch shift personnel to respond to all reported violations.
  • Assist Parking and Access Coordinator by updating building access control data for members of the University community; produce building access journal reports, when necessary; assist with the dissemination of parking decals and University ID cards.
  • Record-keeping tasks including filing police reports, logging lost/found property, posting public incident record logs, completing shift task logs and miscellaneous clerical tasks deemed necessary and appropriate by supervisory staff.


Minimum Qualifications

  • High School diploma/GED required. Associate's degree preferred.
  • Must possess strong customer-relations skills and have the ability to work under high stress situations.
  • Must have ability to multi-task given the complexity of work responsibilities.
  • Strong computer skills essential.
  • Must have excellent verbal and writing skills.
  • Must hold and maintain a valid, unrestricted United States driver's license, with an insurable driving history as determined by Bentley's insurance carrier.

Bentley University requires references checks and may conduct other pre-employment screening.

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.

PI113882624

<p><strong>Bentley University</strong><br /> <br /> <br /> <strong><u>Job Description Summary</u></strong><br /> Operates the Bentley University Police Department's dispatch center, receiving emergency and non-emergency telephone calls, after-hours maintenance requests, monitoring computerized alarm and access control systems, providing police dispatch and radio communication management directing the response of officers on patrol to calls, providing a communications interface with other agencies, recording all incidents and responses, providing in-person customer service and providing necessary clerical support for the department. Some tasks may be life-safety related and thus place a critical emphasis on a successful outcome. May be required to work rotating shifts on nights, weekends, and holidays. May be required to report for duty at any time, including during states of emergency and University closings.<br /> <br /> <strong><u>Essential Duties</u></strong></p> <ul> <li>Handle telephone calls and walk-in requests for service, including general and emergency calls for assistance.</li> <li>Contact other departments on campus to assist with maintenance service call, including after-hours maintenance calls.</li> <li>Dispatch police and security personnel to all calls for service; manage police radio communications and coordinate incident response.</li> <li>Coordinate radio calls and requests for assistance from outside law enforcement, fire and emergency medical agencies, when required.</li> <li>Make appropriate entries into the department's computer aided dispatch (CAD) system to track calls for service, incident reports and other department activities.</li> <li>Monitor computerized alarm systems and electronic access control system events and dispatch shift personnel to respond to all reported violations.</li> <li>Assist Parking and Access Coordinator by updating building access control data for members of the University community; produce building access journal reports, when necessary; assist with the dissemination of parking decals and University ID cards.</li> <li>Record-keeping tasks including filing police reports, logging lost/found property, posting public incident record logs, completing shift task logs and miscellaneous clerical tasks deemed necessary and appropriate by supervisory staff.</li> </ul> <p><br /> <strong><u>Minimum Qualifications</u></strong></p> <ul> <li>High School diploma/GED required. Associate's degree preferred.</li> <li>Must possess strong customer-relations skills and have the ability to work under high stress situations.</li> <li>Must have ability to multi-task given the complexity of work responsibilities.</li> <li>Strong computer skills essential.</li> <li>Must have excellent verbal and writing skills.</li> <li>Must hold and maintain a valid, unrestricted United States driver's license, with an insurable driving history as determined by Bentley's insurance carrier.</li> </ul> <p>Bentley University requires references checks and may conduct other pre-employment screening.<br /> <br /> <strong><u>DIVERSITY STATEMENT</u></strong><br /> <br /> Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.<br /> <br /> Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.</p> <img src="https://analytics.click2apply.net/v/4epggPC4kVXpio6zuW6RZ"> <p>PI113882624</p>

Categories

Posted: 2019-09-21 Expires: 2019-10-22

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Dispatcher I

Bentley University
Waltham, MA 02452

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