14 days old

Director of Infrastructure

Five9, Inc.
San Ramon, CA 94583

Director of Infrastructure


Five9 is a leader in Cloud based Contact Center solutions and one of the Bay Areas fastest growing companies. To complement our rapid growth, we are actively looking for a Director of Infrastructure to join our Cloud Operations group.  Five9 is a high energy environment with lots of room for personal and professional growth. 


The Director of Infrastructure is a technical leadership people manager position to empower and guide the Infrastructure and Data Center teams to perform day-to-day and strategic tasks efficiently.  It is a pivotal role that involves cross-functional collaboration across many Five9 teams to ensure successful automated buildout and update of lab and production environments. The ideal candidate for this role will have a deep understanding of data center management (power, space, cooling), compute, storage and virtualization technologies, system administration including networking, strong analytical and troubleshooting skills, excellent automation skills, and awesome communication skills.



Key Responsibilities:          

  • Lead the infrastructure and data center teams responsible for design, deployment, scale-out and support of compute, storage and virtualization infrastructure in global locations (both lab and production) in private (co-lo) and public clouds (GCP, AWS)

  • Develop and execute teams roadmap to ensure critical infrastructure is highly available, secure and scalable to meet rapid growth demands

  • Manage/control costs and access to data centers (especially public cloud environments)

  • Build relationships and collaborate with other Cloud Operations teams, QA, Engineering, and Release Management teams to ensure automated/consistent/repeatable deployments and configurations, and timely completion of relevant projects

  • Pro-actively manage capacity, technology life cycle, effectiveness and delivery of infrastructure services

  • Ensure 24x7 incident response (including staff on-call rotation)

  • Define key operational team metrics and provide regular reports to management


Key Requirements:            

  • Automate everything mindset

  • 7+ years in a technical operations teams, including data center and public cloud operations

  • 3+ years of hands-on Linux/Unix/Windows System Administration; deploying and configuring compute blade (for e.g., UCS) and bare metal (HP, Cisco) servers, storage (NetApp, HP 3PAR) and virtualization (VMware)

  • 3+ years of experience managing high-performance Data Center and Infrastructure teams (preferably distributed geographically) supporting 24x7x365 production/cloud platforms

  • Strong scripting experience with Bash, Python and/or Ruby

  • Solid background in vendor management, cost negotiations, tracking contract/support renewals

  • Experience with deployment technologies such as Jenkins, Rundeck, Ansible/Puppet, GitLab, Terraform, Docker and Kubernetes, highly desired

  • Excellent cross-functional collaborative and communication skills working with multiple departments

  • Solid experience with change management (ITIL), incident management and post-mortem process

  • B.S. in Computer Science or equivalent experience


Posted: 2020-01-04 Expires: 2020-02-03

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Director of Infrastructure

Five9, Inc.
San Ramon, CA 94583

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