17 days old

Director of Information Technology

Rapid Response Monitoring
Syracuse, NY 13204
  • Job Code

Role Summary

Rapid Response Monitoring seeks a hands-on professional to lead the systems and network teams in support of a minimum 99.999% uptime Service Level Agreement. The IT Director oversees the network, systems, security, and staff of a leader in electronic security monitoring. The position will be responsible for developing preventative maintenance plans, planning upgrade projects to support growth, and reporting performance metrics to the executive team. The role is responsible for managing and supporting the hardware and software systems dedicated to protecting life and property. Check out this video we created for you by clicking here!


  • Plan, supervise, and schedule the day-to-day IT operations
  • Hire, train, and develop a team of network and system professionals
  • Manage identification of security vulnerabilities and develop remediation plans
  • Monitor and report on metrics to meet and exceed contracted SLAs
  • Maintain a patch management program of physical & virtual servers, hardware, and other network devices
  • Supervise adherence to Information Security Frameworks
  • Serve as an escalation on-call contact on a 24x7 basis
  • Prepare and issue quarterly performance reviews for all assigned personnel

Qualifications & Skills

  • Expert level network understanding of LAN/WAN technologies, including BFD for BGP to maximize network uptime and reconvergence
  • Demonstrated Leadership of an IT organization operating 24x7 with uptime SLAs
  • Implementation experience with information security frameworks
  • Experience in Avaya telecommunications systems and multi-carrier SIP communications network
  • Proficiency in Linux and Windows servers

Education & Experience

  • Bachelor's Degree in Information Technology, Computer Science, or related field
  • Minimum five years' experience working in IT operations
  • Minimum three years' experience overseeing IT Teams and projects
  • Certifications and continuing education preferred


  • Comprehensive Benefits: medical, dental and vision
  • 401k
  • PTO
  • Full relocation assistance

About Us

Rapid Response Monitoring is a national leader in electronic security monitoring and an Essential Business, designated by the Department of Homeland Security, dedicated to protecting life and property. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

EOE Statement

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.

For technical support or questions regarding the Recruiting process, please contact by sending an e-mail jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify



Posted: 2021-03-26 Expires: 2021-04-26

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Director of Information Technology

Rapid Response Monitoring
Syracuse, NY 13204

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