15 hours

Director, Network Engineering & Operations

Five9, Inc.
San Ramon, CA 94583
Director, Network Engineering & Operations


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


We are looking for a highly motivated individual to provide strong leadership for the Network Engineering and Operations team, with a focus on automation, cloud networking and continuous improvement.


Key Responsibilities:

  • Lead an international team of highly skilled Network Operations Engineers in a 24 x 7 cloud production environment

  • Hire and direct employees focused on meeting team objectives and fostering a continuous improvement mindset

  • Initiate new designs and projects that will facilitate a next generation IP platform

  • Initiate projects, process and technology for Network Operations improvements

  • Analyze history of network related incidents and perform preventive measures  

  • Foster troubleshooting skills, tools and best practices on network related issues and communicate with customers and senior management

  • Select and manage Network hardware and software service providers

  • Develop operational processes that improve efficiencies and customer retention

  • Work with US and International Network Engineers to increase skill levels

  • Manage Network Change Requests via change control process


  • B.S. in Engineering or related discipline preferred

  • Proven leadership capabilities in a fast-paced, dynamic, production environment

  • 10+ years of experience, Cisco certified CCNA engineer, (CCIE and CCNP desired) ITIL certification desired

  • 5+ years of demonstrated team leadership success with an exceptionally strong data-driven analytical approach towards solving complex challenges

  • 5+ years of experience on a service provider network in engineering or operations roles

  • Experience with architecture and implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc.

  • Hands-on skills for Cisco IOS and Nexus OS are a must

  • Documenting solutions with diagrams and proper description is a must

  • Knowledge and experience in managing Cisco Nexus 7k/5k/2k, Cisco ASA 5585 firewalls, ASR 1000 and 2000 Routers, 3750 and 4900 Switches, SSL-VPN, authentication servers, F5 load balancer, and Palo Alto Networks

  • Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs

  • Demonstrate knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network

  • Knowledge of Linux network functions

  • Saas/Cloud based software environment strongly desired

  • Project management skills a plus

Additional Notes: 

  • Candidates selected to interview should share examples of their own Project Plans, Network Architectures, Routing Plans, Network Diagrams with physical and logical connectivity maps

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon


Posted: 2021-02-25 Expires: 2021-03-27

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Director, Network Engineering & Operations

Five9, Inc.
San Ramon, CA 94583

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