21 days old

Director, Commerce Operations

Discovery Communications
New York, NY 10001
  • Job Code
    114004855
Discovery Communications


Director, Commerce Operations

US-NY-New York City

Job ID: 24503
Type: Company Employee Full-Time
# of Openings: 1
Category: IT & Technical Operations
US-NY-New York City

Overview

About Discovery Golf and GOLFTV
GOLFTV is an international destination / Direct to Consumer Product for golf fans created by Discovery, the global leader in real-life entertainment and home of the Olympics in Europe, in partnership with the PGA TOUR. The first-of-its-kind digital platform, launched in January 2019, includes a dedicated video streaming service, ensuring you can watch many of golf’s most exciting tournaments, players and moments anytime, anywhere on every screen and device. The new venture from Discovery will seek to create a worldwide home for all things golf, with new content and features added on a regular basis to build GOLFTV into the ultimate golf experience.


Position Summary
Lead operation of Discovery Golf’s Commerce Ecosystem including sku setup and management, payment processing, entitlements, subscription management, regional pay methods, IAP and recurring billing processes.


Director, Commerce Operations will collaborate cross functionally with team members across all verticals including marketing, engineering, finance, business development, content, product, legal, qa, designers and customer service to optimize Discovery Golf’s ability to generate revenue and maintain a growing subscriber base.


Director, Commerce Operations will also be responsible for performing analysis on GOLFTV payments performance, including transactional data to support the optimization of acquisition rates and reduce customer churn. Role will also be the point person for live issue investigation as well as managing and resolving a backlog of day-to-day payment issues.



Responsibilities

1. Lead the Discovery Golf ecommerce operation, executing against new commerce and subscription product launches, ensuring all aspects of commerce projects are executed and operated; assist in product development of new revenue-generating features aimed to satisfy or expand the user base.
2. Foster solid relationships with internal, cross-functional teams to support all aspects of the commerce ecosystem.
3. Develop and implement a new ecommerce Standard Operating Procedure to institute best practices, standardize support, workflows and execution of commerce features and pay methods.
4. Work with Customer Services and Quality Assurance to manage and resolve Payment Issues backlog with particular focus on critical payment issues that may arise post product-launch and beyond.
5. Own the day-to-day management of the payments ecosystem including Zuora, Adyen and 3rd party payment method consoles such as Google Play and Apple’s App Store.
6. Own the delivery of new payment methods and the launch of commerce features based on priorities set by Discovery Golf Executive team.
7. In conjunction with Marketing and Product teams, collaborate on Purchase Path optimizations, including ongoing improvement of purchase flows, seamlessly integrating commerce into Golf experiences, serving A/B versions and reporting on performance.
8. Primary commerce interface for partner implementations, managing technical execution of Discovery’s commerce tracks and ensuring successful delivery.



Qualifications

* 7+ years experience in operational ecommerce with increasing responsibility over time; strong knowledge of, and expertise in ecommerce subscription ecosystems, including live sports or media OTT experience.
* Experience with payment and subscription platforms such as Zuora, Adyen, Google Play and Apple App Store.
* Experience with managing a wide range of SKUs and entitlements, customized by user type, location, preference, billing frequencies, recurring billings and gift purchases
* Effective communicator with high computer/word literacy. You are confident in contributing to senior-level stakeholder meetings, in particular for prioritization of roadmap, communication of project status or reporting on critical payment issues.
* Superior skills in project management, including the ability to simultaneously lead and support multiple initiatives, while operating subscription business.
* Bachelor’s degree or equivalent experience.
* Experience with payments platforms (e.g. Adyen, WorldPay, Stripe, etc).
* Knowledge and experience with global payments including mobile and IAP.
* Passionate about Sport and OTT Subscription Streaming services.

* Must have the legal right to work in the United States.

New York City, New York, NYC, NY

Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

EEO is the Law

Pay Transparency Policy Statement

If you are an individual with a disability and need an accommodation during the application process, please send an email request to HR@discovery.com.

PI114004855

<b>Discovery Communications</b><br/><br/><br/><b>Director, Commerce Operations</b><br/><br/>US-NY-New York City<br/><br/><b>Job ID:</b> 24503<br/><b>Type:</b> Company Employee Full-Time<br/><b># of Openings:</b> 1<br/><b>Category:</b> IT & Technical Operations<br/>US-NY-New York City<br/><br/><b>Overview</b><br/><br/><p style="margin: 0px;"><strong>About Discovery Golf and GOLFTV</strong><br />GOLFTV is an international destination / Direct to Consumer Product for golf fans created by Discovery, the global leader in real-life entertainment and home of the Olympics in Europe, in partnership with the PGA TOUR. The first-of-its-kind digital platform, launched in January 2019, includes a dedicated video streaming service, ensuring you can watch many of golfs most exciting tournaments, players and moments anytime, anywhere on every screen and device. The new venture from Discovery will seek to create a worldwide home for all things golf, with new content and features added on a regular basis to build GOLFTV into the ultimate golf experience.</p><p style="margin: 0px;"><br /><strong>Position Summary</strong> <br />Lead operation of Discovery Golfs Commerce Ecosystem including sku setup and management, payment processing, entitlements, subscription management, regional pay methods, IAP and recurring billing processes.</p><p style="margin: 0px;"><br />Director, Commerce Operations will collaborate cross functionally with team members across all verticals including marketing, engineering, finance, business development, content, product, legal, qa, designers and customer service to optimize Discovery Golfs ability to generate revenue and maintain a growing subscriber base.</p><p style="margin: 0px;"><br />Director, Commerce Operations will also be responsible for performing analysis on GOLFTV payments performance, including transactional data to support the optimization of acquisition rates and reduce customer churn. Role will also be the point person for live issue investigation as well as managing and resolving a backlog of day-to-day payment issues.</p><br/><br/><b>Responsibilities</b><br/><br/><p style="margin: 0px;">1. Lead the Discovery Golf ecommerce operation, executing against new commerce and subscription product launches, ensuring all aspects of commerce projects are executed and operated; assist in product development of new revenue-generating features aimed to satisfy or expand the user base. <br />2. Foster solid relationships with internal, cross-functional teams to support all aspects of the commerce ecosystem. <br />3. Develop and implement a new ecommerce Standard Operating Procedure to institute best practices, standardize support, workflows and execution of commerce features and pay methods. <br />4. Work with Customer Services and Quality Assurance to manage and resolve Payment Issues backlog with particular focus on critical payment issues that may arise post product-launch and beyond. <br />5. Own the day-to-day management of the payments ecosystem including Zuora, Adyen and 3rd party payment method consoles such as Google Play and Apples App Store. <br />6. Own the delivery of new payment methods and the launch of commerce features based on priorities set by Discovery Golf Executive team. <br />7. In conjunction with Marketing and Product teams, collaborate on Purchase Path optimizations, including ongoing improvement of purchase flows, seamlessly integrating commerce into Golf experiences, serving A/B versions and reporting on performance. <br />8. Primary commerce interface for partner implementations, managing technical execution of Discoverys commerce tracks and ensuring successful delivery.</p><br/><br/><b>Qualifications</b><br/><br/><p style="margin: 0px;">* 7+ years experience in operational ecommerce with increasing responsibility over time; strong knowledge of, and expertise in ecommerce subscription ecosystems, including live sports or media OTT experience. <br />* Experience with payment and subscription platforms such as Zuora, Adyen, Google Play and Apple App Store. <br />* Experience with managing a wide range of SKUs and entitlements, customized by user type, location, preference, billing frequencies, recurring billings and gift purchases <br />* Effective communicator with high computer/word literacy. You are confident in contributing to senior-level stakeholder meetings, in particular for prioritization of roadmap, communication of project status or reporting on critical payment issues. <br />* Superior skills in project management, including the ability to simultaneously lead and support multiple initiatives, while operating subscription business. <br />* Bachelors degree or equivalent experience. <br />* Experience with payments platforms (e.g. Adyen, WorldPay, Stripe, etc). <br />* Knowledge and experience with global payments including mobile and IAP. <br />* Passionate about Sport and OTT Subscription Streaming services.</p><p style="margin: 0px;">* Must have the legal right to work in the United States.</p><p style="margin: 0px;"><span style="color: #ffffff;">New York City, New York, NYC, NY</span></p>Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information. <br><br> <a href="https://discovery.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=581131&hashed=1619517695">EEO is the Law</a> <br><br> <a href="https://discovery.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=588767&hashed=2014725565">Pay Transparency Policy Statement</a><br><br> If you are an individual with a disability and need an accommodation during the application process, please send an email request to HR@discovery.com. <img src="https://analytics.click2apply.net/v/6e7JY8hzyRW7H8lwCByeP"> <p>PI114004855</p>

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Posted: 2019-09-25 Expires: 2019-10-26

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Director, Commerce Operations

Discovery Communications
New York, NY 10001

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