16 days old

Director, Cloud Voice Engineering

Five9, Inc.
San Ramon, CA 94583

Director, Cloud Voice Engineering


 


Join a company that has tripled annual revenues each of the past three years and is acknowledged by industry analysts as the pioneer in the next generation of cloud contact center solutions! The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.  For more information visit www.five9.com.


 


We are looking for an experienced, high-energy Engineering Director to lead our Cloud Voice engineering team. As part of the core engineering leadership, you will have ownership of engineering execution of Five9s Voice product offering to deliver incredible customer experiences. You will apply your technical chops, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver great quality product in a predictable manner. You will empower your engineers and leaders to make the biggest impact possible while guiding them to reach their professional goals.


 


Highlights:



  • Leading a team of 10-20+ people in US and Europe, based on your experience level and interest

  • The teams deliver cloud contact centers, streaming voice and/or video

  • Java and C++ based applications and platforms

  • Modern public cloud deployments on Amazon AWS / Google GCP  using CI/CD, Kubernetes and Containers

  • Managing multiple projects and/or streams of work and running efficient agile sprints.

  • Modern practices including DevOps and testing automation.



 


Description:



  • Prioritize, plan and direct engineering efforts in partnership with the product management team

  • Lead and deliver engineering projects and initiatives while balancing driving the teams to support production and driving down technical debt

  • Play a key role working with senior leaders in Engineering and Product Management to define long-term technical strategy and product roadmap

  • Build sustainable engineering practices through, among other things, active code reviews, architecture discussions, guiding selection of technologies, and mentorship

  • Grow the technical expertise of your teams in areas of performance, scalability, maintainable architecture and experimentation

  • Ensure continuous resource utilization, and drive continuous efficiency improvements

  • Develop processes and methods that enable the team to rapidly scale-up

  • Effectively prioritize and drive 100% on SLA on all production support activities

  • Lead and coordinate engagement with external teams such as Customer Support, Professional Services, Sustaining Engineering, Sales Teams, etc.

  • Develop great people, not just great products

  • Think quickly, with the ability to make decisions with incomplete data

  • Bring energy, positivity and drive to your team



Requirements



  • 10+ years in enterprise software engineering leadership role with track record of delivering highly scalable, highly available and high quality products

  • Proven track record in leading and managing a team size of 10+

  • Track record in managing multiple teams in different geographic locations

  • You have navigated complex technical environments which have grown in complexity due to rapid growth

  • Knowledge of application, data and infrastructure architecture disciplines

  • Proven experience in building, maintaining, and supporting enterprise SaaS applications

  • At least 5 years of proven coding experience using java, J2EE

  • Knowledge and experience working with Spring framework and Spring Boot

  • Knowledge of serverless computing concepts, cloud computing, Docker containers, and Kubernetes

  • Knowledge of effective CI/CD practice

  • You are an Agile aficionado

  • You have strong coaching and mentoring skills

  • CS/EE degree or equivalent with 15+ years of proven related experience



 


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


 


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Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.


 

Categories

Posted: 2020-09-08 Expires: 2020-10-08

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Director, Cloud Voice Engineering

Five9, Inc.
San Ramon, CA 94583

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