21 days old

Director, Client Analytics & Insights

Boston, MA 02110
  • Job Code

Comlinkdata helps major players in the telecom ecosystem understand and improve their market performance. We do this by leveraging our proprietary data, analytics expertise and telecom industry knowledge in an ongoing engagement with our clients, helping them to make better marketing decisions and ultimately, to attract and retain more customers.

We're looking for a Director to join our Client Analytics & Insights (CAI) team. The CAI team provides an advisory service that turns Comlinkdata's proprietary data into useful market insights for our clients. The Director will lead the engagement with one or more major client accounts and manage a dedicated analyst team to support their clients.

The Director will apply creativity, analytical skill and industry knowledge to our client's most critical business questions. The Director will enjoy working with data and translating it into a compelling story based on an in-depth understanding of the client. They will work with large, complex data sets and collaborate with team members to build client deliverables. The Director will develop real, actionable insights and recommendations for our clients. The Director will represent the Comlinkdata brand in communications across the client organization, often with senior executives, and be dedicated to creating an outstanding customer experience.


Including but not limited to:

  • Engage deeply with assigned clients by proactively identifying and communicating opportunities for growth, responding to ad-hoc requests to answer business questions and delivering regular reports for clients.
  • Own and manage relationships with assigned clients. Work to ensure high levels of client satisfaction, support contract renewals, and drive sales of new products.
  • Tell stories with data starting from detailed examination of data, develop compelling narratives about market trends and implication for our clients
  • Manage the execution of novel and complex analysis that leverages Comlinkdata's proprietary data and other in-house data sets
  • Develop and deliver client presentations. The Director will lead junior team members and contribute independently in creating PowerPoint presentations for in-person and remote delivery to our clients
  • Lead teams to apply tools such as Excel, SQL, R and to extract useful data, to create reports, ultimately to deliver client insights
  • Serve as an industry expert by analyzing key industry trends, events, and players. Contribute to the development of Comlinkdata's thought leadership
  • Partner with sales and marketing to communicate Comlinkdata's capabilities, product suite and market insights to client and prospects
  • Understand and anticipate client needs to drive research, product development and client priorities
  • Critically evaluate the methods and procedures used to obtain data in order to ensure validity, applicability, efficiency, and accuracy
  • Lead one or more dedicated client teams comprised of 1-4 Analysts, Sr. Analysts, and Managers
  • Manage performance reviews, mentoring, and professional development for team members

Required Skills:

  • 7-10+ years of experience in business analysis, data analysis, market research, or management consulting
  • 3+ years telecommunications industry experience (wireless, broadband, cable, and/or device markets)
  • 3+ years of experience leading teams to execute novel analysis of diverse data sets
  • Experience managing teams using Excel, SQL, R and other tools for analysis of large data sets
  • Demonstrated experience owning client and/or stakeholder relationships
  • Excellent critical thinking and problem solving
  • Strong business writing and presentation development skills
  • Demonstrated ability to thrive in fast-paced and unstructured environments
  • Experience leading cross-functional teams and managing staff development (e.g., reviews, promotions)
  • Prior consulting or B2B SaaS experience a plus

Please submit a resume and cover letter.

At this time, Comlinkdata will not sponsor a new applicant for employment sponsorship for this position.

About Comlinkdata

Comlinkdata is the leading provider of telecom market data and insights. We provide clients with unique, real-time, query ready data that is combined with our analysts' telecom expertise. At Comlinkdata, we help you make data-driven business decisions with confidence. Our data and insights provide you with the tools you need to analyze and optimize your business strategy ranging from decisions based on network investments, to pricing to market positioning.

Comlinkdata is headquartered in Boston. For more information, visit our website at Comlinkdata.com.



Posted: 2020-07-15 Expires: 2020-08-15

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Director, Client Analytics & Insights

Boston, MA 02110

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