5 days old

Digital Account Manager

Livonia, MI 48154
Account Management is the core of our customers experience! This team provides our customers consultative solutions that maximize value and results for their business and growth for our company.  Through strategic planning of additional new products and targeting, they scale existing accounts and ensure seamless and continuous support/guidance that deliver as expected.

The Account Manager oversees the development and implementation of the post campaign process, while contributing to its strategic direction. This position includes daily Account Management tasks and a focus on upsell/resell and overall client health.

Key Responsibilities:
Account Growth
  • Demonstrates a solid understanding of the Client's business and actively seek opportunities for further account development.
  • Performs strategic account planning, based on insights, client objectives/KPIs and Valassis Digitals product suite and capabilities.
  • Participates in the development and delivery of campaign insights, recommendations, and additional budget opportunities to clients.
  • Develops overall Client Strategy through frequent collaboration with Media Strategy and Operations leads.
Executional Excellence & Client Service
  • Single point of contact for Client, Sales, & Operations
  • Accountable for seamless campaign execution.
  • Provides internal focus responsibilities such as ensuring campaigns, reports and projects are functioning properly escalate improvements to tools and process as needed.
  • Maintains solid knowledge of Company capabilities; is at ease answering questions from the Sales team and Clients regarding capabilities and product offerings.
Team/Employee Development
  • Participates in role and team trainings, proactively shares feedback/ideas for the betterment of the AM role.
  • Communicates with Account Supervisor to manage bandwidth and workload, ensuring tasks and assignment deadlines are always 100% met.
  • Actively participates in helping to drive incremental revenue in order to meet team and company revenue goals and sharing successes across team members.
What you'll bring to the team:
  • 2-4 years experience in strategic Account Management (track record of meeting/exceeding upsell/resell quotas is a plus).
  • Digital Media industry experience, including digital display, measurement and strategic account planning experience 
  • Bachelor's degree
  • Solid understanding of the customer journey process and idea-driven toward the improvement of existing strategies and executions.
  • Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations.
  • Excellent communication skills, including the ability to produce exceptional work (written, PowerPoint, Excel, etc.) independently and efficiently.
  • Strong cross-functional partnerships / established relationships.
  • Ability to excel in a highly dynamic, fast-paced environment that requires fast learning and flexible thinking.
  • Detail-oriented and diligent work ethic with excellent organizational, project/time management, and problem-solving skills.
  • Strong team player.
Valassis, a Vericast business, is the leader in marketing technology and consumer engagement. We work with over 60,000 companies and brands in a wide array of industries, partnering to anticipate consumer intent, inspire action, and create demand. NCH Marketing Services, Inc. and Clipper Magazine are Valassis subsidiaries, and RetailMeNot Everyday is its consumer brand. Its signature Have You Seen Me? program delivers hope to missing children and their families. Follow Valassis on LinkedInInstagramFacebook and Twitter.
Valassis offers a generous total rewards benefits package that includes medical, dental and vision coverage, dollar for dollar 401K matching and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
Valassis considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age, disability, genetic information, veteran status, or any other legally protected status. In addition, Valassis will provide reasonable accommodations for qualified individuals with disabilities. 


Posted: 2020-03-25 Expires: 2020-04-24

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Digital Account Manager

Livonia, MI 48154

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