23 days old

Data Science Intern

Wind River Systems
Alameda, CA 94501
  • Job Code
    117564196
Wind River Systems
Customer Success • Alameda, CA

Wind River believes that some things are so important they simply cannot fail. That is why we exist. Wind River software has been running the computing systems of the most important critical infrastructure that demand the highest standards for safety, security, performance, and reliability. Found in more than 2 billion devices, Wind River is pioneering edge compute technologies to accelerate the evolution from automated devices to autonomous systems. We have a spot for you!

What you’ll do:

Using your Data Science and Machine Learning skills, you will have the opportunity to implement your favorite AI tool to extract unwritten information and sentiment from human conversation. These interactions consist of tens of thousands of human text messages exchanged between our customers and support employees.

Responsibilities:

We’re looking for one Data Science student intern to parse the hundreds of thousands of interactions that our customers and our support engineers exchange worldwide every day on Salesforce.

Your goal will be to generate in real-time and automatically thru AI information like:

  • Customer mood
  • Case field values:
    • Category: is it an installation, download, development, or documentation issue?
    • Type: is it a defect, question, or licensing issue?
    • Customer country
    • Priority
    • Hardware architecture and BSP
    • Product name and version
  • Generate a summary from the description
  • Military classification

The end goal is to prove that these field values can be generated automatically via an AI instead of requested as a manual entry. Ideally, the solution should be integrated into Salesforce and used in production.

Minimum Qualifications:

  • Bachelor or Master undergraduate: Data Science or AI/ML

PI117564196

<b>Wind River Systems</b><br/>Customer Success Alameda, CA<br/><br/><p>Wind River believes that some things are so important they simply cannot fail. That is why we exist. Wind River software has been running the computing systems of the most important critical infrastructure that demand the highest standards for safety, security, performance, and reliability. Found in more than 2 billion devices, Wind River is pioneering edge compute technologies to accelerate the evolution from automated devices to autonomous systems. We have a spot for you!</p><p><strong>What youll do:</strong></p><p>Using your Data Science and Machine Learning skills, you will have the opportunity to implement your favorite AI tool to extract unwritten information and sentiment from human conversation. These interactions consist of tens of thousands of human text messages exchanged between our customers and support employees.</p><p><strong>Responsibilities:</strong></p><p>Were looking for one Data Science student intern to parse the hundreds of thousands of interactions that our customers and our support engineers exchange worldwide every day on Salesforce.</p><p>Your goal will be to generate in real-time and automatically thru AI information like:</p><ul><li>Customer mood</li><li>Case field values:<ul><li>Category: is it an installation, download, development, or documentation issue?</li><li>Type: is it a defect, question, or licensing issue?</li><li>Customer country</li><li>Priority</li><li>Hardware architecture and BSP</li><li>Product name and version</li></ul></li><li>Generate a summary from the description</li><li>Military classification</li></ul><p>The end goal is to prove that these field values can be generated automatically via an AI instead of requested as a manual entry. Ideally, the solution should be integrated into Salesforce and used in production.</p><p><strong>Minimum Qualifications:</strong></p><ul><li>Bachelor or Master undergraduate: Data Science or AI/ML</li></ul><br/> <img src="https://analytics.click2apply.net/v/xWE5gehm85xbho6NuGPOb"> <p>PI117564196</p>

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Posted: 2020-01-29 Expires: 2020-02-29

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Data Science Intern

Wind River Systems
Alameda, CA 94501

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