7 days old

Data Centre Engineer - UK

Five9, Inc.
London, England EC2N 2AT
Data Centre Engineer - United Kingdom


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


We are actively seeking a Data Centre Engineer in the United Kingdom for our Infrastructure team. This person will be responsible for building and installing multiple hardware components that make up the companys infrastructure. The Data Centre Engineer responds to critical customer outages, taking the necessary steps to diagnose and correct the root cause as quickly as possible. He/she exhibits a deep understanding of data center technologies, strong analytical and troubleshooting skills, and excellent communication skills. This position will be located in the United Kingdom.


Key Responsibilities:

  • Build, manage and maintain companys infrastructure in global data centers

  • Perform equipment installs compute, network, storage, racks, PDUs, cabling, etc.

  • Closely monitor infrastructure to prevent failures and service degradation

  • Work with other Operations teams on troubleshooting and resolution of problems including hardware failures and physical connectivity problems

  • Communicate and coordinate with remote hands in remote data centers, providing technical direction when needed

  • Maintain asset inventory both installed and spares

  • Perform all shipping and receiving duties including RMA activities

  • Maintain impeccable documentation around our datacenter configuration

  • Set standards of excellence for all datacenter operations

  • Maintain clean and orderly premises at all times

  • Update and work on tickets and tasks assigned in a timely manner

  • Follow change management process

  • Participate in off hours change windows

  • Provide 24x7 support as needed


  • Minimum of 4 years hands on experience with Data Centre technologies compute, network, storage, cabling, racks, PDUs, etc.

  • Great knowledge and experience with planning cooling, power and space resources

  • Linux/Unix system administration, networking and SAN connectivity skills strongly desired

  • Experience working with vendors (quote-purchase process, RMA processes, support interactions)

  • Scripting skills are a plus

  • Experience supporting 24x7 customer facing production environment

  • Ability to troubleshoot and solve hardware problems independently

  • Ability to lift 50 pounds

  • Willingness to travel less than 10%

  • Bachelor of Science degree in Computer Science or equivalent experience

Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, full benefits package, and an attractive employee stock purchase plan.   Five9 is a high-energy environment with lots of room for personal and professional growth.  


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.




Posted: 2021-04-29 Expires: 2021-05-29

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Data Centre Engineer - UK

Five9, Inc.
London, England EC2N 2AT

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