1 day old

Customer Support Specialist Part Time

EATEL
Gonzales, LA 70737
 



JOB SUMMARY:  The Customer Support Specialist is technical support role that is an integral part of the continued stability and growth of EATEL by serving as a front-line representative of the EATEL brand. The Customer Support Specialist is part of a supportive, service-oriented team that promotes quality customer experiences, is honest and committed to customer care. This position engages in real-time troubleshooting with customers to resolve technical issues, educates residential and business EATEL customers about the installation and use of products, and captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.


 


ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to)



  • Work in call center environment answering inbound customer calls concerning inquiries about one or more EATEL products

  • Discover the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments

  • Engage in real-time troubleshooting while the customer is on the phone and schedule a service appointment in the system if the problem cannot be resolved

  • Provide total customer service by answering basic questions about programming over the phone

  • Build customer loyalty by ensuring a pleasant experience on each call

  • Keep customer informed about progress by checking the status of work orders

  • Provide seamless customer experience through documenting call details and new account information



KNOWLEDGE & SKILLS:



  • Excellent verbal and written communication skills, as well as, reading comprehension skills

  • Knowledge of Windows XP/Vista/Win 7, specifically in networking protocols and components

  • Proficient knowledge of personal computer operation

  • Must be able to work a flexible schedule including evenings, weekends, and some overtime as needed

  • Keen aptitude for helping customers and a customer experience focus 

  • Enthusiastic, personable and adaptable

  • Strong computer skills with ability to navigate through multiple screens



QUALIFICATIONS & PREREQUISITES


Required (Level I):



  • High school graduate or GED

  • Eligibility to work in the United States

  • 1-2 years experience working at a help desk and/or technical support

  • Prior IT experience preferred 


Categories

Posted: 2020-07-02 Expires: 2020-08-01

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Customer Support Specialist Part Time

EATEL
Gonzales, LA 70737

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