1+ months

Customer Care Representative

PAR - MDH
Columbia, MD 21046
  • Job Code
    125205132

Overview

Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.



Responsibilities

  • Manages completion of quality home repairs within standards set by company and industry specifications
  • Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
  • Contact homeowner within 24 hours and inspect calls within 72 hours
  • Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
  • Monitors business partners work for completion and satisfaction of repairs
  • Completes minor home repairs; obtains customer's approval for completed work
  • Monitors status reports for accuracy
  • Expedites emergency repairs
  • Assists in maintaining community standards
  • Meets and greets homeowners during orientation walk



Qualifications

  • Minimum High School or GED preferred.
  • Minimum 2 years customer service experience required, preferably with a homebuilder
  • Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
  • Able to analyze problems, determine solutions, and produce desired outcome
  • Intermediate to advanced PC skills (Microsoft Word and Excel)
  • Excellent verbal and written communication skills
  • Must possess professional attitude to represent company in a positive manner
  • Valid Driver's License and good driving record


PI125205132

Categories

Posted: 2020-10-23 Expires: 2020-11-23

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Customer Care Representative

PAR - MDH
Columbia, MD 21046

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