17 days old

CSP Support Engineer

Wind River Systems
Boston, MA 02108
  • Job Code
    113304230

Wind River Systems
Customer Support • Boston, MA
Dallas, Texas

Description

CSP Support Engineer

Location: Boston or Dallas
Area of Interest: Technical Product Support - Titanium Cloud
Job Type: Full-Time
Requisition Number: 6636

The Job:

Use your expertise and knowledge of networking and cloud services technologies to provide technical and product support for Communications Service Providers and other customers utilizing Wind River's Carrier Grade Titanium Cloud and Edge platforms. In a dynamic, customer facing environment you will partner with customers as they deploy and operate their solutions on the Wind River cloud infrastructure. Primary activities and functions include Technical/Product Support, Software Upgrades and Patching, and Emergency Recovery. Role will evolve to include activities such as solution validation, software validation, account support, Methods and Procedures development, knowledge transfers, internal training, etc. It is critical that the individual in this role be constantly developing and deepening his/her expertise in the latest products and industry technologies to become true product experts for both internal and external customers.

What you'll do:
  • Direct Technical Support in support of customer requirements/SLA's
  • Software Upgrades and Patching
  • Emergency Recovery for outages reported by customers
  • Product expertise, interface into Tier 3 organization (Eng.)
  • Develop and maintain lab environment
  • Mentor and train others in the organization
  • Become technical escalation point for Tier 1 organization supporting customer SLA's


Who You Will Work With:
  • This opportunity will see the successful candidate working and collaborating with engineers and technicians at all levels, including management layers, across multiple product lines. Wind River Engineering and Technical Support works globally to deliver our products, from Canada to the US, to China, Costa Rica, Romania and beyond.


  • Wind River's engineers get to interface and work with cross-organizational teams in understanding and providing for our customer's needs, wants and pain points, seeing firsthand what drives the business and revenue today and tomorrow.


What Are The Requirements?
  • BS/BA, BSCS/BSEE degree preferred, plus five years of experience minimum
  • Expertise in virtualization, containers and cloud computing
  • Working/functional knowledge of network stacks, switching, routing etc.
  • Experience working with large CSP's (Communications Service Providers)
  • Demonstrated success consulting with customers resolving complex problems
  • Exposure to SDN, Network Function Virtualization
  • Fundamental wireless/cellular telecom knowledge
  • Excellent interpersonal, communication, and presentation skills
  • Ability to work in a dynamic, high pressure customer facing environment
  • Ability to travel to both customer and internal Wind River sites


Why Choose Wind River?

Have you been on an airplane or used a cell phone recently? Chances are you didn't even realize that Wind River's products are making it happen. How about a trip to Mars? This is second time around for Wind River. Interested in joining the world leader in Embedded Operating Systems driving the leading edge of technology enablement? We have a spot for you.

In addition to working on amazing technologies, we offer opportunities to grow your career how you see it, with lots of opportunities to shine. Want to work on the systems that will be in the next jet (commercial or defense), autonomous car, AI robotics, or space craft? Want the opportunity to be challenged and grow professionally? Then join Wind River today!

Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Diversity is foundational for Wind River's business success. We want to be a workplace of choice for all people and we value the unique perspectives offered by a diverse workforce. Wind River does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status, age, ancestry, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This principle applies to all areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and social and recreational programs.

Wind River desires to be an employer of choice with an inclusive environment for all individuals. As part of this goal and in compliance with various laws and regulations, Wind River provides reasonable accommodation to applicants and employees. Requests for reasonable accommodation for applicants and employees are examined on a case-by-case basis. Please let us know if you need a reasonable accommodation for any part of the application, interviewing, hiring or at any other time during the employment process. You can email us at: benefits@windriver.com. Please do not include personal medical information in the email.

More information about federal laws that prohibit job discrimination can be found at:
www1.eeoc.gov/employers/poster.cfm
www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

PI113304230

<br/><b>Wind River Systems</b><br/>Customer Support Boston, MA<br>Dallas, Texas<br/><br/><b>Description</b><br><br><strong>CSP Support Engineer</strong><br><br>Location: Boston or Dallas<br>Area of Interest: Technical Product Support - Titanium Cloud<br>Job Type: Full-Time<br>Requisition Number: 6636<br><br><strong>The Job: </strong><br><br>Use your expertise and knowledge of networking and cloud services technologies to provide technical and product support for Communications Service Providers and other customers utilizing Wind River's Carrier Grade Titanium Cloud and Edge platforms. In a dynamic, customer facing environment you will partner with customers as they deploy and operate their solutions on the Wind River cloud infrastructure. Primary activities and functions include Technical/Product Support, Software Upgrades and Patching, and Emergency Recovery. Role will evolve to include activities such as solution validation, software validation, account support, Methods and Procedures development, knowledge transfers, internal training, etc. It is critical that the individual in this role be constantly developing and deepening his/her expertise in the latest products and industry technologies to become true product experts for both internal and external customers.<br><br><strong>What you'll do: </strong><br><ul><li>Direct Technical Support in support of customer requirements/SLA's</li><li>Software Upgrades and Patching</li><li>Emergency Recovery for outages reported by customers</li><li>Product expertise, interface into Tier 3 organization (Eng.)</li><li>Develop and maintain lab environment</li><li>Mentor and train others in the organization</li><li>Become technical escalation point for Tier 1 organization supporting customer SLA's</li></ul><br><br><strong>Who You Will Work With:</strong><br><ul><li>This opportunity will see the successful candidate working and collaborating with engineers and technicians at all levels, including management layers, across multiple product lines. Wind River Engineering and Technical Support works globally to deliver our products, from Canada to the US, to China, Costa Rica, Romania and beyond.</li></ul><br><br><ul><li>Wind River's engineers get to interface and work with cross-organizational teams in understanding and providing for our customer's needs, wants and pain points, seeing firsthand what drives the business and revenue today and tomorrow.</li></ul><br><br><strong>What Are The Requirements? </strong><br><ul><li>BS/BA, BSCS/BSEE degree preferred, plus five years of experience minimum</li><li>Expertise in virtualization, containers and cloud computing</li><li>Working/functional knowledge of network stacks, switching, routing etc.</li><li>Experience working with large CSP's (Communications Service Providers)</li><li>Demonstrated success consulting with customers resolving complex problems</li><li>Exposure to SDN, Network Function Virtualization</li><li>Fundamental wireless/cellular telecom knowledge</li><li>Excellent interpersonal, communication, and presentation skills</li><li>Ability to work in a dynamic, high pressure customer facing environment</li><li>Ability to travel to both customer and internal Wind River sites</li></ul><br><br><strong>Why Choose Wind River? </strong><br><br>Have you been on an airplane or used a cell phone recently? Chances are you didn't even realize that Wind River's products are making it happen. How about a trip to Mars? This is second time around for Wind River. Interested in joining the world leader in Embedded Operating Systems driving the leading edge of technology enablement? We have a spot for you.<br><br>In addition to working on amazing technologies, we offer opportunities to grow your career how you see it, with lots of opportunities to shine. Want to work on the systems that will be in the next jet (commercial or defense), autonomous car, AI robotics, or space craft? Want the opportunity to be challenged and grow professionally? Then join Wind River today!<br><br>Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.<br><br>Diversity is foundational for Wind River's business success. We want to be a workplace of choice for all people and we value the unique perspectives offered by a diverse workforce. Wind River does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status, age, ancestry, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This principle applies to all areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and social and recreational programs.<br><br>Wind River desires to be an employer of choice with an inclusive environment for all individuals. As part of this goal and in compliance with various laws and regulations, Wind River provides reasonable accommodation to applicants and employees. Requests for reasonable accommodation for applicants and employees are examined on a case-by-case basis. Please let us know if you need a reasonable accommodation for any part of the application, interviewing, hiring or at any other time during the employment process. You can email us at: <a href="mailto:benefits@windriver.com" target="_top">benefits@windriver.com</a>. Please do not include personal medical information in the email.<br><br>More information about federal laws that prohibit job discrimination can be found at:<br> <a href="http://www1.eeoc.gov/employers/poster.cfm" target="_blank">www1.eeoc.gov/employers/poster.cfm</a><br><a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" target="_blank">www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf</a><br/><br/> <img src="https://analytics.click2apply.net/v/qqX5a8FrB8jmCAekUGZez"> <p>PI113304230</p>

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Posted: 2019-08-31 Expires: 2019-10-01

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CSP Support Engineer

Wind River Systems
Boston, MA 02108

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