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CRM Support Specialist

  • Job Code
Job Title: CRM Support Specialist 155196

Primary Location Ireland-Ireland-Saggart
Job: Customer Service
Schedule: Full-time

CRM Support Specialist - 9 month contract - Xilinx EMEA HQ, Dublin

  • Provide superior user support for Siebel CRM application, including but not limited to Pricing  , Opportunity Management and Quoting.
  • Provide user access, system audits, application functionality, performance monitoring and data clean-up initiatives.
  • Participate in cross functional initiatives to improve and develop current work practices.
  • Participate in system release testing for initial implementation of new modules and subsequent enhancements to the application. 
  • Communicate with the business organization on the scheduling and implementation of maintenance and enhancements to the system.
  • Manage helpdesk trouble ticket queues and reporting on support case workload. Reporting ability, excellent business intelligence & excel skills
  • Create and maintain user documentation current with changes.

  • Minimum 2 years’ experience supporting CRM applications such as Oracle Siebel, SAP or Salesforce.

  • Excellent verbal and written communication skills and interpersonal skills

  • Ability to work effectively and collaboratively with internal and external stakeholder groups 

  • Ability to work independently or as part of a team in a fast paced multi-project environment globally

  • Ability to effectively manage multiple assignments and priorities

  • Ability to develop and maintain good working relationships with business sponsors, business partners and technical staff globally

Xilinx is the leading provider of All Programmable FPGAs, SoCs, MPSoCs and 3DICs. Xilinx's all-programmable devices are designed into tens of thousands of products that improve the quality of the everyday lives of billions of people worldwide. For over 30 years, Xilinx has been behind some of the greatest advancements in technology and science - from the industry's first fabless semiconductor model to the NASA Curiosity Mars Rover, to today's autonomous vehicles and hyperscale data centers. Xilinx uniquely enables applications that are both software-defined, yet hardware optimized - enabling smart, connected and differentiated applications across technology's biggest megatrends, including Machine Learning, 5G Wireless, Embedded Vision, Industrial IoT and Cloud Computing and more.

If you are a passionate, innovative and an out-of-the-box thinker that enjoys challenging projects, Xilinx is the right place for you. Our global team is growing and we are looking for bold, collaborative, and creative people to help deliver groundbreaking technologies that enable our customers to differentiate. Come do your best work and live your best life through collaboration, wellness and giving back to your community as a member of the ONEXILINX team.


Job Posting: May 1, 2018, 3:52:15 AM

Xilinx is an equal opportunities employer.


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