13 days old

Commercial Customer Success Manager

Five9, Inc.
San Ramon, CA 94583

Commercial Customer Success Manager


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Key Responsibilities:

  • Delivering and communicating ROI for our clients, throughout the customer lifecycle

  • Being the trusted partner for the customer on use-case and product functionality

  • Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer

  • Develop and apply an understanding of Five9s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • Assist with high severity requests or issue escalations as needed                                             


  • Experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role

  • Must be able to work full time in the office located in San Ramon

  • Ability to discuss, understand, and work within complex projects and processes

  • Proven ability to manage multiple projects at a time while paying strict attention to detail

  • Experience in delivering client-focused solutions based on customer needs

  • Excellent listening, negotiation and presentation skills

  • Excellent verbal and written communications skills

  • Must be self-directed and self-motivated

  • BA/BS degree or higher

Desired Skills:

  • Knowledge of Contact Center technology and terminology, Cloud-based offerings and VoIP

  • Experience and understanding of SaaS (Software-as-a-Service) applications

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.



Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.


Posted: 2020-11-19 Expires: 2020-12-19

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Commercial Customer Success Manager

Five9, Inc.
San Ramon, CA 94583

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