17 days old

Client Service Representative

Rapid Response Monitoring
Syracuse, NY 13204
  • Job Code
    119009531

Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether its a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

The Client Service Representative will support our Accounting department by performing Rapid Responses critical collections and accounts receivable functions. In this role, you will be building relationships with our clients Accounts Payable teams by making calls, reviewing accounts, and discussing payments. By providing top-notch customer service and relationship building, the Client Service Representative will ensure our accounts are in good standing.

This role reports directly to the Client Services Supervisor.

Responsibilities

  • Reviewing open accounts for collection efforts
  • Connect with designated customers daily who fall beyond the 30-day late mark for account monitoring
  • Composing and mailing notices, disconnection letters, customer notifications letters, etc.
  • Collaborate with management to identify issues attributing to account delinquency and propose solutions
  • Maintaining accounts through payment plans or financing
  • Provide timely follow-up on payment arrangements
  • Support customers by discussing clients account/financial situations in order to come up with a mutually agreeable payment plan/settlement

Basic Qualifications

  • High school diploma
  • Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)

Preferred Qualifications

  • 1+ years work experience in a customer service capacity or equivalent military experience
  • Associates Degree

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.

For technical support or questions regarding the Recruiting process, please contact by sending an e-mail jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify

INDCAMP2

PI119009531

<p>Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether its a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.</p> <p>The Client Service Representative will support our Accounting department by performing Rapid Responses critical collections and accounts receivable functions. In this role, you will be building relationships with our clients Accounts Payable teams by making calls, reviewing accounts, and discussing payments. By providing top-notch customer service and relationship building, the Client Service Representative will ensure our accounts are in good standing. </p> <p>This role reports directly to the Client Services Supervisor. </p> <p><strong>Responsibilities</strong></p> <ul> <li>Reviewing open accounts for collection efforts</li> <li>Connect with designated customers daily who fall beyond the 30-day late mark for account monitoring</li> <li>Composing and mailing notices, disconnection letters, customer notifications letters, etc.</li> <li>Collaborate with management to identify issues attributing to account delinquency and propose solutions</li> <li>Maintaining accounts through payment plans or financing</li> <li>Provide timely follow-up on payment arrangements</li> <li>Support customers by discussing clients account/financial situations in order to come up with a mutually agreeable payment plan/settlement</li> </ul> <p><strong>Basic Qualifications</strong></p> <ul> <li>High school diploma</li> <li>Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>1+ years work experience in a customer service capacity or equivalent military experience</li> <li>Associates Degree</li> </ul> <p> </p> <p>Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.</p> <p>Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.</p> <p>For technical support or questions regarding the Recruiting process, please contact by sending an e-mail jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify</p> <p> </p> <p>INDCAMP2</p> <img src="https://analytics.click2apply.net/v/RD4rpoilqNzNcPbefPrNJ"> <p>PI119009531</p>

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Posted: 2020-03-13 Expires: 2020-04-13

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Client Service Representative

Rapid Response Monitoring
Syracuse, NY 13204

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