1+ months

Client Media Coordinator

Houston, TX 77002
Valassis, a Vericast business, is the leader in marketing technology and consumer engagement. We work with over 60,000 companies and brands in a wide array of industries, partnering to anticipate consumer intent, inspire action, and create demand. NCH Marketing Services, Inc. and Clipper Magazine are Valassis subsidiaries, and RetailMeNot Everyday is its consumer brand. Its signature Have You Seen Me? program delivers hope to missing children and their families. Follow Valassis on LinkedIn and Twitter.
Position Summary:
  • Determine the needs of assigned community clients (as defined by Client Segmentation) to facilitate and implement a standardized marketing solution throughout Campaign Development and Program Management life cycle, including system processing and communication with internal functional areas and external turn-key vendors. 
  • Supports limited, standardized product offerings for community clients, i.e. clients with predictable, repeatable, and standardized requirements. 
  • Coordinates and develops order fulfillment, manages profitability and monitors execution of market promotions for designated clients following standard procedures, processes, tools and techniques.  Understands general marketing concepts and opportunities for business growth related to current and future industry environment/trends.  
  • Provides targeted market distribution recommendations up to 30 locations. 
  • Communicates and educates internally and externally on standard, pre-defined processes primarily. 
  • Represents Valassis to external clients.  Adheres to Quality of Service parameters.
Key Duties / Responsibilities:
  • 40% - Client Contact: Acts as initial client point of contact on order refinement from development stage to release into fulfill demand work streams for a highly-standardized sub-set of Valassis product offerings.  Collects, validates, refines, and interprets Client Marketing Solutions requirements for entry into appropriate internal systems/forms and communication to internal/external stakeholders.  Makes distribution recommendations during marketing solution development and refinement stages, including Crossbow online targeting up to 30 markets.  Demonstrates accountability to service internal and external clients, including teaming with appropriate departments to provide answers/solutions as requested. Communicates and successfully positions client expectations based on internal limitations.  Communicates standard, published product details (timelines, pricing, scheduling, specifications, etc.) to client; may create client-specific program schedule.  Manages Client provided materials against program schedule and gathers final Client approvals as required.
  • 25% - Issue Resolution:  Investigates and resolves issues for job-related tasks, and owns the escalation of issues as appropriate until resolved.  Effectively collaborates with Clients and internal partners to find a mutual solution, and communicates and positions information on challenging situations to the Client and/or Sales.
  • 15% - Internal Contact:  Translates Clients needs and directs internal cross-functional departments on Client program expectations including timing.  Audits, applies and manages Client requirements against outputs from other internal/external stakeholders to ensure Client requirements are met.
  • 10% - Turnkey Vendor Contact:  Communicates requirements to clients vendor as needed; provides order instructions to Valassis vendor as needed.  Manages communication of due dates, schedules, approvals, etc. throughout order execution process.
  • 10% - Client Reporting:  Responsible to close program internally by providing final assigned execution details (may include final distribution counts, distribution costs, production costs, final billing, additional charges incurred, credit processing, etc.).  Compiles and maintains client specific reports as required.
Education & Knowledge:
  • Associates degree in Marketing or Advertising with 1-2 years of relevant, job-related planning and coordination experience and/or training, OR equivalent combination of education and experience.  Bachelors degree preferred.
  • Possess knowledge and exposure to fundamental marketing theories, principals, and concepts.
Experience / Skills / Abilities:
  • To perform this job successfully, an individual should be able to utilize internal, custom computer systems/tools and be proficient with Microsoft Office Suite of tools, especially Outlook, Excel, and Word and Internet software. 
  • Able to multi-task and multi-manage.
  • Able to build and maintain relationships with a wide variety of personality types, and across different Clients and internal environments.
  • Able to gain an in-depth understanding of the roles of various functional groups within the company. 
  • Requires extensive training and experience to perform a wide variety of interrelated procedural assignments and resolve a wide variety of issues. 
  • Extensive Client facing experience; ability to coordinate multiple Client contacts and Client types.  Able to support broad and significant partnership with Sales.
  • Able to translate, understand and educate internal/external contacts on Valassis product details and requirements.
  • Able to communicate effectively to varied audiences, including strong positioning skills and positioning sensitive information with limited direction.
Valassis offers a generous total rewards benefits package that includes medical, dental and vision coverage, dollar for dollar 401K matching and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
Valassis considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age, disability, genetic information, veteran status, or any other legally protected status. In addition, Valassis will provide reasonable accommodations for qualified individuals with disabilities. 


Posted: 2020-02-21 Expires: 2020-04-09

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Client Media Coordinator

Houston, TX 77002

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