22 days old

CISO Chief Information Security Officer

Five9, Inc.
San Ramon, CA 94583
CISO Chief Information Security Officer



Five9 is a leader in Cloud based Call Center solutions and one of the Bay Areas fastest growing companies. To complement our rapid growth, we are actively looking for a CISO to join our Cloud Operations Team.  This position will be located in the US but working with all global locations.  The position will report into the Executive Vice President of Cloud Operations. We offer a very competitive salary, full benefits package, and stock options.  Five9 is a high energy environment with lots of room for personal and professional growth.



The Chief Information Security Officer is a key role bringing value to the organization by promoting a culture of awareness and accountability through a comprehensive proactive security program. This position will develop strong relationships across the business including Product, Development, Cloud Operations, IT, Finance, HR, and others. With the full support of executive management this leader will drive change across all disciplines to improve processes, procedures, and systems to ensure compliance with PCI, SOX, SOC2, HIPAA, GDPR etc.



Key Responsibilities:          



  • Further enhance and execute the company-wide global cybersecurity strategy & roadmap

  • Ensure a security minded, risk aware culture through documentation, training and enforcement

  • Maintain information security policies, procedures, and guidelines consistent with industry standards

  • Provide executive reporting/dashboards of current and historical security metrics

  • Responsible for global regulatory compliance and lead compliance efforts relating to PCI, SOX, SOC2, HIPAA, GDPR, etc.

  • Responsible for security incident management

  • Work with product & development organizations to mitigate risks, enhance application security and ensure data protection

  • Ensure that disaster recovery and business continuity plans are tested regularly

  • Provide guidance and prioritization of security initiatives/investments impacting Five9s security posture, based on appropriate risk/financial analysis

  • Monitor the external environment for emerging threats, and advise relevant stakeholders on appropriate course of action

  • Conduct global security training and awareness

  • Create plans and prioritize security initiatives based on appropriate risk/financial analysis





Experience & Education Required:       



  • 10+ years of Information Security and/or Privacy roles

  • 5+ years in a leadership role

  • Strong career path within enterprise security (network, systems, application & cloud security) and other aspects of IT & Operations at well-recognized organizations

  • Solid experience with relevant domestic and international information security and privacy laws, regulations and industry standards including ISO 27000 series, AICPA Trust Services Principles, PCI DSS, HIPAA, Gramm-Leach-Bliley Act, SOX and GDPR

  • Security certifications such as CISSP, CISM, CCSP, GPEN/CPTE, CSSLP, and CCFP highly desired

  • Strong written and verbal communication skills and ability to effectively interface with both technical and business staff

  • Bachelors degree in Information Security, Computer Science, Information Management Systems or related field





Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Posted: 2020-09-29 Expires: 2020-10-29

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CISO Chief Information Security Officer

Five9, Inc.
San Ramon, CA 94583

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