24 days old

Card Operations Manager

Local Government Federal Credit Union
Raleigh, NC 27603
  • Job Type
Job Duration
Job Start Date:ASAP
Card Operations Manager

About the Position

This individual is responsible for growing Civic's payment product lines including credit cards, debit cards, mobile wallets (i.e., Apple Pay), bill pay, P2P, ACH, and future payment offerings. In addition, the individual will be responsible for defining strategy, plans and activities that focus on the lifecycle phases through collaboration with business teams.

Normal Day-to-Day Work
  1. Manage projects related to payments initiatives of existing and new payment options (i.e., Apple Pay, bill pay, P2P, Android and Samsung Pay).
  2. Keep abreast of industry best practices, regularly evaluating and implementing new strategy changes. Ensure processes implemented are in compliance with regulations.
  3. Develop and implement payment strategies and solutions based on the organization's strategic initiatives and goals for both consumers and businesses.
  4. Manage payment vendor relationships and service level agreements, including card processing companies, ATM networks, plastic card providers, etc.
  5. Manage ATM, debit and credit card programs (i.e., rewards, points, etc.). Develop and monitor card metrics to ensure the programs continue to meet the strategic direction of the Credit Union.
  6. Ensure appropriate controls to mitigate financial and reputation risks.
  7. Design and execute multi-channel strategies and plans to focus on usage building loyalty and retention of members.
  8. Develop business cases for new product offerings including pricing and member value proposition.
  9. Collaborate with internal teams to validate product strategies, new solution designs and ensure key procedures are in place.
  10. Identify and monitor key performance indicators and member satisfaction. Analyze and interpret member data into tangible, action-oriented strategies to increase cardholder engagement, retention and value for leadership.

Job Qualifications

Here are a few skills you MUST have to be considered for this position.
  1. Minimum 7 to 9 years' experience in financial services, payments or card products, including 1 to 3 years in management.
  2. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  3. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
  4. Travel required on occasion.

Here are a few qualifications we'd LIKE you to have to make you more suited for this position.
  1. Bachelor's degree in Business, marketing, or related field preferred.
  2. Experience researching and developing products and services at a financial institution.
  3. Knowledge of financial products and services.

About the LGFCU Culture

If you are working here, or considering working here, you should know a little something about the LGFCU culture. We are a workplace that highly values the contributions of a diverse group of people. We believe if we put our heads and hands together, we can accomplish amazing feats for our members. To this end, we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, members win.

If you have questions about this position description, please feel welcome to ask. You can reach our HR at:

LGFCU Human Resources

323 West Jones Street, Suite 600

Raleigh, NC 27603



See Job Description


Posted: 2020-05-02 Expires: 2020-06-06

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Card Operations Manager

Local Government Federal Credit Union
Raleigh, NC 27603

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