1+ months

Card Fraud Analyst

LIC - HQ
Long Island City, NY 11101
  • Job Code
    112861979

Overview

Perform duties necessary to prevent credit/debit card fraud, including the detection of suspicious and fraudulent card activity. Make recommendations to strengthen internal card controls and minimize losses resulting from credit/debit card fraud. Research and respond proactively to trends in credit/debit card fraud and fraud control and prevention. Provide alerts about card compromises, strategy changes, etc. to Credit Union employees and other stakeholders.



Responsibilities

  • Maintain a high level of service satisfaction in all interactions with members and other stakeholders, especially members suffering from financial loss due to fraud.
  • Conduct regular in-depth credit/debit card transaction and alert review and analysis using available systems and resources.
  • Assist with the development of credit/debit card fraud policies and procedures. Make recommendations for strategy changes based on analysis and feedback from merchants, cardholders and vendors.
  • Analyze and report credit/debit card fraud trends, performance and statistics to management using available systems and resources. Make recommendations based on the analysis of the data and provide ad hoc analysis when requested.
  • Lead monthly presentations to management highlighting fraud performance and outlining future enhancements and projects.
  • Work closely with vendors responding to reported credit/debit card fraud and large scale card compromises.
  • Ensure credit/debit card fraud dispute process and documentation is completed in an accurate and timely manner. Engage with internal staff and members when necessary to ensure compliance with required procedures and in accordance with regulations.
  • Engage internal staff and key card processing vendors to ensure timely follow up and resolution of credit/debit card fraud claims.
  • Interact with internal staff and members to verify the validity of suspicious transactions to mitigate credit/debit card fraud losses.
  • Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
  • Work closely with the Card Services management team on projects and implementations related to credit/debit card fraud monitoring and reporting.
  • Ensure all credit/debit card fraud programs and actions are in compliance with organizational policies and relevant federal and state regulations.
  • Embrace ongoing education and new technology; learn/apply new skills as it relates to the detection and prevention of credit/debit card fraud.
  • Perform other job duties as assigned.
  • <br /><b>Overview</b><br/><br /><p style="margin: 0px;"><span style="font-family: Univers, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif;">Perform duties necessary to prevent credit/debit card fraud, including the detection of suspicious and fraudulent card activity. Make recommendations to strengthen internal card controls and minimize losses resulting from credit/debit card fraud. Research and respond proactively to trends in credit/debit card fraud and fraud control and prevention. Provide alerts about card compromises, strategy changes, etc. to Credit Union employees and other stakeholders.</span> </span></p><br /><br /><b>Responsibilities</b><br/><br <ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain a high level of service satisfaction in all interactions with members and other stakeholders, especially members suffering from financial loss due to fraud.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Conduct regular in-depth credit/debit card transaction and alert review and analysis using available systems and resources.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Assist with the development of credit/debit card fraud policies and procedures. Make recommendations for strategy changes based on analysis and feedback from merchants, cardholders and vendors.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Analyze and report credit/debit card fraud trends, performance and statistics to management using available systems and resources. Make recommendations based on the analysis of the data and provide ad hoc analysis when requested.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Lead monthly presentations to management highlighting fraud performance and outlining future enhancements and projects.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Work closely with vendors responding to reported credit/debit card fraud and large scale card compromises.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ensure credit/debit card fraud dispute process and documentation is completed in an accurate and timely manner. Engage with internal staff and members when necessary to ensure compliance with required procedures and in accordance with regulations.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Engage internal staff and key card processing vendors to ensure timely follow up and resolution of credit/debit card fraud claims.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Interact with internal staff and members to verify the validity of suspicious transactions to mitigate credit/debit card fraud losses.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion. </span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Work closely with the Card Services management team on projects and implementations related to credit/debit card fraud monitoring and reporting.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ensure all credit/debit card fraud programs and actions are in compliance with organizational policies and relevant federal and state regulations.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Embrace ongoing education and new technology; learn/apply new skills as it relates to the detection and prevention of credit/debit card fraud. </span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Perform other job duties as assigned.</span></li></ul> <img src="https://analytics.click2apply.net/v/oz5keNFEwK5zt6d4ulGgR"> <br/><br/><br /><b>Qualifications</b><br/><br /><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>TYPE & AMOUNT OF EXPERIENCE:</strong></span></p><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Bachelors degree in Finance or Criminology and 5-7 years of experience in credit fraud crimes analysis/investigation </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience in a global organization is a plus</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Membership to the Association of Certified Fraud Examiners, or a comparable organization, is desirable</span> </li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>TECHNICAL COMPETENCIES:</strong></span></p><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Advanced analytical, research and investigation skills</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Advanced Microsoft Excel and PowerPoint skills preferred</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proficiency in Microsoft Access, Crystal Report Writer and Monarch </span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to identify credit/debit card fraud trends</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Comprehensive knowledge of Bank Secrecy Act and the USA Patriot Act</span> </li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>BEHAVIORAL COMPETENCIES:</strong></span></p><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong customer service skills</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to organize work and set priorities</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Good verbal and written communication skills</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to manage relationships at all levels throughout the organization and membership</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Willingness to work flexible hours</span> </li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>WORK ENVIRONMENT/CONDITIONS:</strong></span></p><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Standard office conditions</span></li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><em><span style="color: red;"> </span></em></span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><em><span style="color: red;">In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.</span></em></span></p><p>PI112861979</p>

    Categories

    Posted: 2019-08-16 Expires: 2019-09-16

    Before you go...

    Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

    Share this job:

    Card Fraud Analyst

    LIC - HQ
    Long Island City, NY 11101

    Join us to start saving your Favorite Jobs!

    Sign In Create Account
    Powered ByCareerCast