30 days old

Campus Support Specialist

Campus Management
Buffalo, NY 14202
  • Job Code
    129342638
Campus Management

Summary:

The role is responsible for providing front line support for campuses through tickets, phone, and chat. The Campus Support specialist also maintains a Baseline campus portfolio and other tasks as assigned.

Responsibilities:

  • Identify and organize incoming customer questions or problems by priority, and triage/escalate issues in a timely manner via ticketing system, phones, and/or chat.
  • Provide remote training to member campuses as necessary.
  • Assist in the completion of campus-specific projects or goals.
  • Troubleshoot member campuses technical issues within software.
  • Liaise with technical teams as necessary to ensure advanced issues are resolved.
  • Liaise with consulting teams as necessary to address campus relationship successes and issues.
  • Aid in the writing of technical documentation, testing, and quality assurance projects as requested.
  • Assist in internal technical configuration and campus communications.
  • Maintain accurate and consistent customer relationship management records based on support activities.
  • Assist Campus Support Managers with projects as assigned and provide support to various product teams as necessary.

Education:

  • College degree preferred but not required.

Qualifications/Experience:

  • 3 years of experience in a customer service role required
  • Technical support experience preferred

Skills/Competencies:

  • Optimism, warmth, and a love for making customers happy.
  • Strong command of the English language and ability to communicate clearly.
  • Excellent organization skills.
  • Problem solving with an emphasis on creativity and critical thinking.
  • Confidence to work with customers on a consultative basis.
  • Multi-tasker with high attention to detail.
  • Out of the box thinker.
  • Ability to seamlessly move between a team environment and independent work.
  • Tech savvy.
  • Familiarity with spreadsheets and other office productivity applications.
  • Ability to understand and assist high-level university administrators and faculty.

Why is this job important?

The Campus Support team is the first and only interaction most users have with the Campus Labs team. Campus Support Specialists have a huge effect on campus product understanding, utilization, and satisfaction which ultimately is paramount to their overall retention.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI129342638
Posted: 2021-01-27 Expires: 2021-02-27

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Campus Support Specialist

Campus Management
Buffalo, NY 14202

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