9 hours
2018-05-202018-06-19

Business Support Manager II - New York, NY

Bank of America
New York, NY
  • Job Code
    bankofamerica-18010569NewYorkNY
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Company Bank of America

Job Title Business Support Manager II - New York, NY

Jobid bankofamerica-18010569NewYorkNY

Location: New York, NY, 10176, USA

Description **Job Description:**



**Business Overview**



U.S. Trust, Bank of America Private Wealth Management is a leading private wealth management organization providing vast resources and customized solutions to help meet clients' wealth structuring, investment management, banking and credit needs. Clients are served by teams of experienced advisors offering a range of financial products and services, including investment management, financial and succession planning, philanthropic and specialty asset management, family office services, custom credit solutions, financial administration and family trust stewardship.



U.S. Trust is part of the Global Wealth and Investment Management unit of Bank of America, N.A., which is a global leader in wealth management, private banking and retail brokerage. U.S. Trust employs more than 4,100 professionals and maintains 135 offices in 33 states.



**Job Description**



**Sales Support**



+ Flows forecasting and support including monthly and quarterly reviews and reporting for market; monthly reviews of pending positive flows impacting market

+ Primary point of contact for marketing and events, liaising with Marketing and Events coordinators

+ Ensure data integrity; Oversee the monthly client coverage team reviews ; Establish routine reporting for division and actively analyze data to identifies trends and provide feedback and recommendations to leadership team **General Operations / Employee Management**

+ Support in CME with quarterly operations reviews and monitor progress against identified process improvements

+ Lead Associate Development initiative of client service and sales officer (CSSOs) through enhanced training and onboarding across the market, partnering with Metro NY teams. Provide daily coaching and feedback to CSSOs and oversee timekeeping.

+ Support management of financial control/budgeting across division, including support resolution of compensation questions/issues including research and completion of compensation exception requests

+ Support general business operations across market teams including audit/compliance items, workplace issues including facilities management and technology updates, as well as assessment of operational risk and mitigation plans with BAC partners (e.g. _disaster recovery, business continuity_ ) , etc. across division

+ First point of contact for client issues and escalations including complex fraud and card compromises.

+ Syndication of national and partner action items stemming from Client and Business Management/COO team, including but not limited to financial center closure notifications, etc.

+ Coordinate communications of processes/ procedural changes as well as technology system migrations and support training needs in association

+ Oversight and support for special initiative projects impacting the market

+ Oversight and approvals on money movement transactions and wire optimization for market. Daily monitoring of client ODs as well as weekly aged OD report monitoring.



**Required Skills**



+ Bachelor’s Degree (or equivalent) in Business Administration, Finance, and/or Economics

+ Financial and Business Acumen

+ Minimum 5 years of related experience. Direct Management experience a plus.

+ Strong management, analytical, organizational and problem solving skills

+ Highly organized and efficient individual possessing the ability to multi-task, manage competing priorities and meet deadlines while maintaining attention to detail/accuracy

+ Proven leadership qualities enabling individual to influence and drive policy and procedure decisions



**Posting Date** : 02/25/2018



**Location** :

New York, NY, BANK OF AMERICA 5TH AVENUE BLDG, 767 5th Ave,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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Business Support Manager II - New York, NY

Bank of America
New York, NY

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Bank of America
New York, NY

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