1 day old

Business Control Manager

Bank of America
Charlotte, NC
  • Job Code
Company Bank of America

Job Title Business Control Manager

Jobid bankofamerica-18017482CharlotteNC

Location: Charlotte, NC, 28230, USA

Description **Job Description:**

The Business Control Manager is responsible for designing Quality Assurance programs and monitoring in the Financial Center channel as well as escalating issues through the appropriate forums within Financial Center Business Controls teams. Will support our risk culture and use strong analytical skills to identify emerging risks. Will assist with Quality Assurance deliverables to drive operational excellence to ensure adherence to enterprise standards. Will review input sources as needed to identify and escalate issues to process and control owners and lead multiple forums to discuss and debate potential issues.

Key Responsibilities:

• Understands end-to-end Quality Assurance processes to ensure adherence to enterprise standards

• Identify and execute operational excellence deliverables for Quality Assurance programs

• Drive risk identification culture within the business

• Design Quality Assurance monitoring programs to identify emerging risks

• Proactively review critical Financial Center processes to identify emerging risks

• Lead weekly forum to discuss potential issues across business controls team

• Manage intake process for new Quality Assurance monitoring requests

• Document results and track potential issues

• Proactively identify internal processes that may benefit from simplifying

• Support QA Strategy manager as needed with routines, dashboard, etc. as needed

Job Requirements

Required Skills:

• Experience with Business Controls, Risk, Process Design, Compliance, and/or Audit within a business function

• Strong analytical capability to drive root cause analysis, identify emerging risks, and escalate issues

• Superior presentation and communication skills, both written and verbal

• Ability to influence within and across the organization, including at the Senior Leader level

• Demonstrates leadership, leading through change and process improvements to deliver results

• Demonstrated problem solving, strong follow up skills and ability to escalate and gain resolution as needed

• Self-starter able to work independently, with minimal oversight and guidance

• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines

• Ability to develop and maintain strong relationships across the organization and at all levels of management

Desired Skills:

• 3+ years Process Design, Risk Management and/or Program Management roles

• Bachelor's Degree

• Six Sigma Green Belt or Black Belt

• Knowledge of Financial Center Channel systems and processes

**Posting Date** : 03/30/2018

**Location** :


- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


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Business Control Manager

Bank of America
Charlotte, NC

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Charlotte, NC

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