21 days old

Box Office Supervisor

Country Music Hall of Fame and Museum
Nashville, TN 37203
  • Job Code
    118896368

Position Title: Box Office Supervisor

FLSA Classification: Full-Time, Non-Exempt

The Country Music Hall of Fame and Museum: The Guest Experience and Admission Analytics Department

The Country Music Hall of Fame and Museum has an opening for a full-time, non-exempt Box Office Supervisor.

Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame and Museum documents and interprets the history of country musica musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music while providing diverse learning opportunities. The core exhibit follows the story of country music from its folk beginnings through its emergence as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to ultra-contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.

Departmental Overview: The Guest Experience and Admission Analytics Department is responsible for ticket sales for the Museum, Hatch Show Print Tours, Historic RCA Studio B Tours, and other publicly ticketed events and programs. It manages a staff that impacts the guest experience; such as but not limited to box offices, Information Desk, Membership Desk, greeters, tour guides, reservationists and ushers all while providing excellent customer service and attaining revenue goals.

Job Overview: Reporting to the Guest Relations Manager, this position requires strong customer service and leadership skills, as well as a comfortability with technology and cash handling. The Box Office Supervisor is responsible for leading the box office team and encouraging positive and proactive team morale. This position will ensure accuracy and consistency are demonstrated by the staff following correct policies and procedures. The Box Office Supervisor will interact directly with visitors to ensure a quality guest experience.

Specific Job Duties:

Financial and Ticketing responsibilities:

  • Point of contact for all ticketing systems/software to process walk-up sales, group reservations, voucher redemptions, and online ticket reservations.
  • Process change orders for box office, retail stores, and restaurant outlets.
  • Conduct daily/monthly safe audits.
  • Process refunds and transaction adjustments.
  • Train staff on the ticketing system and cash handling procedures.
  • Provide continued education and training to staff as needed.
  • Process end-of-day closeout paperwork and reconciliations.
  • Ensure that the box office consistently has an adequate supply of ticket stock, brochures, receipt paper, and all other materials.
  • Troubleshoot technical difficulties with Tessitura ticketing systems.
  • Open ticketing windows and prepare box office for daily operations.
  • Work closely with the reservation management team and guest relations team with updated discounts, rates, special promotions, vouchers, etc.

Supervisor Responsibilities:

  • Oversee Guest Relations Specialists box office team to ensure that all policies and protocols are followed.
  • Set and maintain a professional, pro-active attitude for all members of the box office team.
  • Provide feedback to Guest Relations Manager for employee reviews.
  • Partner with management to coordinate daily scheduling changes and lunch breaks as needed.
  • Update training documents as needed and inform staff of updates and changes.
  • Provide updated sales numbers in morning meetings.
  • Other duties as assigned.
<p><strong>Position Title: Box Office Supervisor</strong></p> <p>FLSA Classification: Full-Time, Non-Exempt</p> <p>The Country Music Hall of Fame and Museum: The Guest Experience and Admission Analytics Department</p> <p> </p> <p>The Country Music Hall of Fame and Museum has an opening for a full-time, non-exempt Box Office Supervisor.</p> <p> </p> <p><strong>Company Overview: </strong>Located in the heart of downtown Nashville, the Country Music Hall of Fame and Museum documents and interprets the history of country musica musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music while providing diverse learning opportunities. The core exhibit follows the story of country music from its folk beginnings through its emergence as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to ultra-contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.</p> <p> </p> <p><strong>Departmental Overview:</strong> The Guest Experience and Admission Analytics Department is responsible for ticket sales for the Museum, Hatch Show Print Tours, Historic RCA Studio B Tours, and other publicly ticketed events and programs. It manages a staff that impacts the guest experience; such as but not limited to box offices, Information Desk, Membership Desk, greeters, tour guides, reservationists and ushers all while providing excellent customer service and attaining revenue goals.</p> <p> </p> <p><strong>Job Overview: </strong>Reporting to the Guest Relations Manager, this position requires strong customer service and leadership skills, as well as a comfortability with technology and cash handling. The Box Office Supervisor is responsible for leading the box office team and encouraging positive and proactive team morale. This position will ensure accuracy and consistency are demonstrated by the staff following correct policies and procedures. The Box Office Supervisor will interact directly with visitors to ensure a quality guest experience.</p> <p> </p> <p><strong>Specific Job Duties:</strong></p> <p><strong>Financial and Ticketing responsibilities:</strong></p> <ul> <li>Point of contact for all ticketing systems/software to process walk-up sales, group reservations, voucher redemptions, and online ticket reservations.</li> <li>Process change orders for box office, retail stores, and restaurant outlets.</li> <li>Conduct daily/monthly safe audits.</li> <li>Process refunds and transaction adjustments.</li> <li>Train staff on the ticketing system and cash handling procedures.</li> <li>Provide continued education and training to staff as needed.</li> <li>Process end-of-day closeout paperwork and reconciliations.</li> <li>Ensure that the box office consistently has an adequate supply of ticket stock, brochures, receipt paper, and all other materials.</li> <li>Troubleshoot technical difficulties with Tessitura ticketing systems.</li> <li>Open ticketing windows and prepare box office for daily operations.</li> <li>Work closely with the reservation management team and guest relations team with updated discounts, rates, special promotions, vouchers, etc.</li> </ul> <p><strong>Supervisor Responsibilities:</strong></p> <ul> <li>Oversee Guest Relations Specialists box office team to ensure that all policies and protocols are followed.</li> <li>Set and maintain a professional, pro-active attitude for all members of the box office team.</li> <li>Provide feedback to Guest Relations Manager for employee reviews.</li> <li>Partner with management to coordinate daily scheduling changes and lunch breaks as needed.</li> <li>Update training documents as needed and inform staff of updates and changes.</li> <li>Provide updated sales numbers in morning meetings.</li> <li>Other duties as assigned.</li> </ul> <img src="https://analytics.click2apply.net/v/m6kRNesMMBN4hKlqsRJnr"> <br/><br/><p><strong>Minimum Qualifications:</strong></p> <ul> <li>2 years in a supervisorial role.</li> <li>Experience in the hospitality and tourism field.</li> </ul> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>Experience working in the Tessitura software.</li> </ul> <p><strong>Essential Competencies (Knowledge, Skills, and abilities needed for success in the position):</strong></p> <ul> <li>Must be a problem solver and have excellent communication skills both verbal and written.</li> <li>Demonstrates strong leadership skills with a positive attitude.</li> <li>Excellent customer service and cash-handling skills.</li> <li>High level of computer-literacy, must be able to troubleshoot and find answers to staff and guest questions.</li> <li>Must be able to multi-task in a fast-paced environment while processing sales accurately.</li> <li>Ability to make decisions independently and efficiently.</li> <li>Must be able to work a flexible, full-time schedule, including weekends, holidays, and some evenings as needed.</li> <li>A background check is required.</li> </ul> <p><strong>Conditions of Employment:</strong></p> <ul> <li>Required to work flexible hours to include some evenings as needed for certain events, and weekends.</li> <li>Must be able to walk and stand for long periods of time.</li> <li>Must pass a background check.</li> </ul> <p><strong>Notes to Applicant:</strong></p> <ul> <li>Due to the high volume of applications received for these positions hiring managers may only contact you if they are interested in scheduling an interview. Please refrain from calling to inquire about your status in the search.</li> <li>Please upload a resume, cover letter, when you applying for the position</li> <li>Applications are only accepted online on our career page https://countrymusichalloffame.org/index.php/contentpages/employment</li> </ul> <p> </p><p>PI118896368</p>
Posted: 2020-03-10 Expires: 2020-04-10

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Box Office Supervisor

Country Music Hall of Fame and Museum
Nashville, TN 37203

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