1+ months

Box Office Representative

Spurs Sports and Entertainment
San Antonio, TX 78201
  • Job Code
    118513486

Box Office Representative

US-TX-San Antonio

Job ID: 2019-2402
Type: Regular Part-Time
# of Openings: 15
Category: Customer Service/Support
AT&T Center

Overview

This position will provide a primary level of assistance to customers and fans at the Box Office. A qualified candidate will be highly motivated and able to handle multiple tasks consistently, with a positive attitude. Box Office Representatives will be responsible for ensuring customer satisfaction in the wake of selling tickets, fulfilling will call orders, answering phones and solving any ticketing problems. Representatives will also be asked to answer customer questions in regards to seating locations, restrooms, guest services and special needs situations, etc. Position will require long hours along with night, weekend and holiday work.

Pay Rate: $8.50 per/hr
Hours Per Week: 29 or less
Status: Part Time

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external family members and demonstrate ongoing development.



Responsibilities

  1. Learn the basic Ticketmaster ticket selling system.
  2. File and distribute all upcoming will call in an efficient manner.
  3. Answer all incoming phone calls.
  4. Keep all ticket sales vouchers and ticket stubs filed on a consistent basis.
  5. Accept season ticket payments.
  6. Refer to supervisor when unable to properly answer a customer’s question.


Qualifications

  • High School Diploma or equivalent
  • Knowledge of Ticketmaster, an online ticketing system, is preferred but not required
  • Strong customer service and communication skills
  • Ability to stand for long periods of time in excess of 8 hours at a time
  • Ability to deal with pressure situations, and handle customer questions and complaints in effective manner
  • Basic math skills to count change/money and balance your tickets
  • Previous money or ticket handling experience is preferred
  • A flexible schedule, including the ability to work daytime hours, evenings, weekends and holidays as needed.

PI118513486

<br/><b>Box Office Representative</b><br/><br/>US-TX-San Antonio<br/><br/><b>Job ID:</b> 2019-2402<br/><b>Type:</b> Regular Part-Time<br/><b># of Openings:</b> 15<br/><b>Category:</b> Customer Service/Support<br/>AT&T Center<br/><br/><b>Overview</b><br/><br/><p style="margin: 0px;"><span style="font-family: calibri, sans-serif; font-size: 12pt;">This position will provide a primary level of assistance to customers and fans at the Box Office. A qualified candidate will be highly motivated and able to handle multiple tasks consistently, with a positive attitude. Box Office Representatives will be responsible for ensuring customer satisfaction in the wake of selling tickets, fulfilling will call orders, answering phones and solving any ticketing problems. Representatives will also be asked to answer customer questions in regards to seating locations, restrooms, guest services and special needs situations, etc. Position will require long hours along with night, weekend and holiday work.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: calibri, sans-serif; font-size: 12pt;">Pay Rate: $8.50 per/hr</span><br /><span style="font-family: calibri, sans-serif; font-size: 12pt;">Hours Per Week: 29 or less</span><br /><span style="font-family: calibri, sans-serif; font-size: 12pt;">Status: Part Time</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong><em><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">In every position, each employee is expected to: demonstrate alignment with SS&Es core values and mission, collaborate with internal/external family members and demonstrate ongoing development.</span></em></strong></p><br/><br/><b>Responsibilities</b><br/><br/><ol><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">Learn the basic Ticketmaster ticket selling system.</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">File and distribute all upcoming will call in an efficient manner.</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">Answer all incoming phone calls.</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">Keep all ticket sales vouchers and ticket stubs filed on a consistent basis.</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">Accept season ticket payments.</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">Refer to supervisor when unable to properly answer a customers question.</span></li></ol><br/><br/><b>Qualifications</b><br/><br/><ul><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">High School Diploma or equivalent</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">Knowledge of Ticketmaster, an online ticketing system, is preferred but not required</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">Strong customer service and communication skills</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">Ability to stand for long periods of time in excess of 8 hours at a time</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">Ability to deal with pressure situations, and handle customer questions and complaints in effective manner</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">Basic math skills to count change/money and balance your tickets</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">Previous money or ticket handling experience is preferred</span></li><li><span style="font-family: calibri, sans-serif; font-size: 12pt;">A flexible schedule, including the ability to work daytime hours, evenings, weekends and holidays as needed.</span></li></ul> <img src="https://analytics.click2apply.net/v/dalKKKFXlj5zhJzgiLNyq"> <p>PI118513486</p>

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Posted: 2020-02-28 Expires: 2020-03-30

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Box Office Representative

Spurs Sports and Entertainment
San Antonio, TX 78201

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