5 days old

BILINGUAL Customer Service Representative - Work from Home (must live in Minneapolis/St.Paul area)

Staples, Inc.
Minneapolis, Minnesota Work Remotely
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift

What will I do?

  • Put the customer first!
  • Be the first point of contact for customer inquiries.
  • Professionally handle large amounts of incoming calls.
  • Assist customers with placing orders and contribute to increased company profitability.
  • Continuously identify process improvement opportunities
  • Keep up to date on product knowledge through company resources
  • Comply with evaluation guidelines
  • Resolve customer issues to achieve customer satisfaction
  • Partner with other customer service agents throughout the company.

 

What else should I know?

  • This is a work from home position
  • Thrive in your current role or consider other opportunities across the broader Staples organization.

 

But wait, there is more!

  • Friendly, dynamic environment
  • Paid training
  • Excellent benefits
  • Paid time off
  • Recognitions and rewards
  • Product discounts

 

This sounds great! How do I know if I am right for the job?

  • I am open
  • I am candid
  • I am proactive
  • I am confident
  • I am assertive
  • I am tech savvy
  • I enjoy a challenge
  • I like to problem solve
  • I am persistent

Requirements

Basic: 

  • High School Diploma or GED
  • 1-2 years of customer service experience (No previous call center is experience is required)
  • Microsoft Office Skills
  • Knowledge of using search engines (e.g. cutting & pasting, moving through multiple windows and keyboarding skills)
  • Able to adhere to assigned schedule
  • Ability to sit for entire shift
  • Must be able to attend 4 week training class that begins May 4th, 2020.
  • Shift hours will be Monday-Friday 9:30-6 
  • Must be able to attend onsite training from 9:30am-6pm (100% attendance required) in Arden Hills, MN
  • Must be able to adhere to work regular work schedule

 

Preferred:

  • 1+ years of call center experience
  • 1+ years of sales experience
  • Excellent interpersonal and communication skills
  • Attention to detail and accuracy

Categories

Posted: 2020-03-25 Expires: 2020-04-24

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BILINGUAL Customer Service Representative - Work from Home (must live in Minneapolis/St.Paul area)

Staples, Inc.
Minneapolis, Minnesota

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