28 days old

Audio-Visual Analyst

Amgen
Thousand Oaks, CA 91360
  • Job Code
    118664042
Amgen

Job ID: R-95181
Location: Thousand Oaks, CA, US 91360

The Audio-Visual Analyst will report to the Manager of Unified Communications and will work out of Amgen's location in Thousand Oaks, CA.

The Audio-Visual Analyst is responsible for conducting system analysis and providing technology project leadership for their organization. One of their main duties includes coordinating operational procedures related to information systems and their management The AV Analyst acts as an intermediary between the business and the technical communities working with IS project teams, Audio Visual and Voice Architects and business clients to collect, clarify, and translate business requirements into documentation and conceptual design (using appropriate tools and models) from which applications and solutions are developed. The AV Analyst is an active thought partner and application visionary who shapes the technology demand among the business community. This role will support the accountable Service Owner and Principal Architect diagnosing and triaging complex issues.

Key Responsibilities:
  • Provides project management and oversight of small AV projects
  • Provides oversight for digital signage, scheduling platforms, Crestron product support, video walls, etc.
  • Partners with business and technology partners to analyze, translate, and document business requirements into functional and non-functional requirements.
  • Analyzes incident tickets to identify trends that enable the team to be pro-active vs reactive in supporting the overall AV environment
  • Analyzes, documents and tests program development, logic, process flows and specifications
  • Partners with internal business teams to conduct user acceptance testing
  • Develops user manuals and knowledge base articles to describe application installation and operating procedures
  • Prepares for and ensures that documentation stands up to audits and inspections; provides further documentation as necessary


Basic Qualifications:

Master's degree

OR

Bachelor's degree and 2 years of Unified Communications experience

OR

Associate's degree and 6 years of Unified Communications experience

OR

High school diploma / GED and 8 years of Unified Communications experience

Preferred Qualifications:
  • Ability to understand business functionality and translate it into application requirements
  • Ability to build compelling business cases with accurate cost and effort estimations
  • Good understanding of business complexity and project inter-dependencies
  • Intellectual curiosity and the ability to question thought partners across functional areas
  • Outstanding written and verbal communication skills
  • Ability to quickly solve problems that may arise in work products in AV and Voice infrastructure
  • Ability to partner with software engineers and quality analysts to identify course of resolutions
  • Good understanding of basic system engineering, object-oriented design, information risk and security guidelines, and architecture standards
  • In depth understanding of the various software development lifecycles (i.e., Agile, Waterfall, etc.)
  • Understanding of power shell, Polycom endpoints, SFB2015, AV technologies and Video conferencing solution


Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our hardworking team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PI118664042

<b>Amgen</b><br/><br/><b>Job ID: </b>R-95181<br/><b>Location: </b>Thousand Oaks, CA, US 91360<br/><br/>The Audio-Visual Analyst will report to the Manager of Unified Communications and will work out of Amgen's location in Thousand Oaks, CA.<br><br>The Audio-Visual Analyst is responsible for conducting system analysis and providing technology project leadership for their organization. One of their main duties includes coordinating operational procedures related to information systems and their management The AV Analyst acts as an intermediary between the business and the technical communities working with IS project teams, Audio Visual and Voice Architects and business clients to collect, clarify, and translate business requirements into documentation and conceptual design (using appropriate tools and models) from which applications and solutions are developed. The AV Analyst is an active thought partner and application visionary who shapes the technology demand among the business community. This role will support the accountable Service Owner and Principal Architect diagnosing and triaging complex issues.<br><br>Key Responsibilities:<br><ul><li>Provides project management and oversight of small AV projects</li><li>Provides oversight for digital signage, scheduling platforms, Crestron product support, video walls, etc.</li><li>Partners with business and technology partners to analyze, translate, and document business requirements into functional and non-functional requirements.</li><li>Analyzes incident tickets to identify trends that enable the team to be pro-active vs reactive in supporting the overall AV environment</li><li>Analyzes, documents and tests program development, logic, process flows and specifications</li><li>Partners with internal business teams to conduct user acceptance testing</li><li>Develops user manuals and knowledge base articles to describe application installation and operating procedures</li><li>Prepares for and ensures that documentation stands up to audits and inspections; provides further documentation as necessary</li></ul><br><br>Basic Qualifications:<br><br>Master's degree<br><br>OR<br><br>Bachelor's degree and 2 years of Unified Communications experience<br><br>OR<br><br>Associate's degree and 6 years of Unified Communications experience<br><br>OR<br><br>High school diploma / GED and 8 years of Unified Communications experience<br><br>Preferred Qualifications:<br><ul><li>Ability to understand business functionality and translate it into application requirements</li><li>Ability to build compelling business cases with accurate cost and effort estimations</li><li>Good understanding of business complexity and project inter-dependencies</li><li>Intellectual curiosity and the ability to question thought partners across functional areas</li><li>Outstanding written and verbal communication skills</li><li>Ability to quickly solve problems that may arise in work products in AV and Voice infrastructure</li><li>Ability to partner with software engineers and quality analysts to identify course of resolutions</li><li>Good understanding of basic system engineering, object-oriented design, information risk and security guidelines, and architecture standards</li><li>In depth understanding of the various software development lifecycles (i.e., Agile, Waterfall, etc.)</li><li>Understanding of power shell, Polycom endpoints, SFB2015, AV technologies and Video conferencing solution</li></ul><br><br>Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.<br><br>The invaluable contributions of our hardworking team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.<br><br>Join Us <br> <br> If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. <br> <br> Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. <br> <br> As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. <br> <br> Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.<br/><br/> <img src="https://analytics.click2apply.net/v/BXwBpJhMKAgGipB2iRrwl"> <p>PI118664042</p>

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Posted: 2020-03-03 Expires: 2020-04-03

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Audio-Visual Analyst

Amgen
Thousand Oaks, CA 91360

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