1+ months

Account Manager - Admissions (Southwest)

Campus Management
Denver, CO 80204
  • Job Code
    118685711
Campus Management

The Account Manager (AM) is responsible for managing a region of assigned accounts. The primary role of the AM is to serve as the principal point of contact for the client by ensuring the customer’s needs, requests and expectations are met and in accordance with the contract. The AM’s first business objective is to secure contract renewals and customer retention within the AM’s assigned territory. The AM’s secondary objective is to identify upsell opportunities and work with the CMC account management and sales teams to coordinate hand-offs.

  • Handles the required administrative components for all contract renewals within the assigned territory.
  • Own the sales pipeline for renewals and migrations within a territory and ensures on-going accurate forecasting and documentation within Unify.
  • Establishes a relationship with primary client contacts and decision-makers within assigned accounts, and maintains frequent communications.
  • Acts as a liaison between primary client contacts and internal CMC staff who service and support the client.
  • Acts as “Voice of the Customer” and communicates the client’s interests and needs to other CMC departments.
  • Works closely with the CMC service organization to maintain a continuous knowledge of account status to identify potential issues and/or opportunities within or related to the client.
  • Identifies at-risk accounts and is accountable for managing the escalation process, to include immediate actions, by leveraging all required CMC resources.
  • Identifies, handles and serves as a principal point of contact any account escalations.
  • Identifies and cultivates additional product and/or professional services opportunities to expand the relationship and usage of CMC solutions, including migrations.
  • Incorporates strategic and consultative selling techniques throughout the sales process for renewal and upsell opportunities
  • Coordinates with the Professional Services team on the scoping of services needed to properly migrate and implement products.
  • Provides accurate forecasting to sales management for all client renewals and upsells
  • Documents all customer-related activities for each client within the CMC internal systems.
  • Coordinates with CMC stakeholders to plan and execute client initiatives (webinars, workshops, events, conferences, campaigns, communications, etc)
  • Stays well informed about current higher education and EdTech industry trends.
  • Completes and successfully passes all required certifications to demonstrate a working knowledge of CMC products.
  • Possesses and maintains knowledge of the required CMC products and solutions to recommend best practices and suggestions to clients.
  • 4 year Bachelor’s Degree required
  • 5-7 years of account management experience
  • Experience working at a college or university preferred
  • Experience working at college or university admissions office a plus
  • Demonstrated knowledge of college admissions life cycle and operations is a plus
  • Enterprise software experience is a plus
  • SaaS and Cloud-Based Solutions is a plus
  • Established record in achieving a sales quota and successfully managing a client portfolio and being held accountable for a renewal rate and upsell target
  • Experience utilizing a sales methodology to manage renewals and grow client investments
  • Highly organized, detail-oriented, responsive to customer issues
  • Ability to learn quickly and adapt to change
  • Ability to work within a team and collaborate with others
  • Strong computing skills and ability to grasp software functionality critical to day-to-day job functions
  • Strong interpersonal, communications (both verbal and written) and listening skills
  • Must be flexible to travel up to 40%

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI118685711

Campus Management<p><span>The Account Manager (AM) is responsible for managing a region of assigned accounts. The primary role of the AM is to serve as the principal point of contact for the client by ensuring the customers needs, requests and expectations are met and in accordance with the contract. The AMs first business objective is to secure contract renewals and customer retention within the AMs assigned territory. The AMs secondary objective is to identify upsell opportunities and work with the CMC account management and sales teams to coordinate hand-offs. </span></p> <ul> <li style="color: #333333; margin: 0in 0in 0.0001pt; text-align: justify;">Handles the required administrative components for all contract renewals within the assigned territory.<span style="color: #333333;"></span></li> <li style="color: #333333; margin: 0in 0in 0.0001pt; text-align: justify;"><span style="color: #333333;">Own the sales pipeline for renewals and migrations within a territory and ensures on-going accurate </span>forecasting and documentation within Unify. </li> <li>Establishes a relationship with primary client contacts and decision-makers within assigned accounts, and maintains frequent communications. </li> <li>Acts as a liaison between primary client contacts and internal CMC staff who service and support the client. </li> <li>Acts as Voice of the Customer and communicates the clients interests and needs to other CMC departments. </li> <li>Works closely with the CMC service organization to maintain a continuous knowledge of account status to identify potential issues and/or opportunities within or related to the client. </li> <li>Identifies at-risk accounts and is accountable for managing the escalation process, to include immediate actions, by leveraging all required CMC resources. </li> <li>Identifies, handles and serves as a principal point of contact any account escalations. </li> <li>Identifies and cultivates additional product and/or professional services opportunities to expand the relationship and usage of CMC solutions, including migrations. </li> <li>Incorporates strategic and consultative selling techniques throughout the sales process for renewal and upsell opportunities </li> <li>Coordinates with the Professional Services team on the scoping of services needed to properly migrate and implement products. </li> <li>Provides accurate forecasting to sales management for all client renewals and upsells </li> <li>Documents all customer-related activities for each client within the CMC internal systems. </li> <li>Coordinates with CMC stakeholders to plan and execute client initiatives (webinars, workshops, events, conferences, campaigns, communications, etc) </li> <li>Stays well informed about current higher education and EdTech industry trends. </li> <li>Completes and successfully passes all required certifications to demonstrate a working knowledge of CMC products. </li> <li>Possesses and maintains knowledge of the required CMC products and solutions to recommend best practices and suggestions to clients. </li> </ul> <ul> <li>4 year Bachelors Degree required</li> <li>5-7 years of account management experience</li> <li>Experience working at a college or university preferred</li> <li>Experience working at college or university admissions office a plus </li> <li>Demonstrated knowledge of college admissions life cycle and operations is a plus</li> <li>Enterprise software experience is a plus</li> <li> SaaS and Cloud-Based Solutions is a plus</li> <li>Established record in achieving a sales quota and successfully managing a client portfolio and being held accountable for a renewal rate and upsell target</li> <li>Experience utilizing a sales methodology to manage renewals and grow client investments</li> <li>Highly organized, detail-oriented, responsive to customer issues</li> <li>Ability to learn quickly and adapt to change</li> <li>Ability to work within a team and collaborate with others</li> <li>Strong computing skills and ability to grasp software functionality critical to day-to-day job functions</li> <li>Strong interpersonal, communications (both verbal and written) and listening skills </li> <li>Must be flexible to travel up to 40% </li> </ul> <p> </p>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. <img src="https://analytics.click2apply.net/v/xWrExMCmwAg7so6NuxwWN"> <p>PI118685711</p>

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Posted: 2020-03-04 Expires: 2020-04-04

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Account Manager - Admissions (Southwest)

Campus Management
Denver, CO 80204

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