29 days old

Access Center Team Lead

AtlantiCare Regional Medical Center
Egg Harbor, NJ 08232
  • Job Code
    112962700
AtlantiCare Regional Medical Center

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Egg Harbor Twp, NJ

POSITION SHIFT: Days

POSITION STATUS: Full-Time

REQ_NUM: 01-24256

Department: Access

Hours Per Week 37.5

Holidays Required? Yes

Job Category: *All Full Time Jobs

Location: Airport Commerce Center

Weekends Required? No


Minimum Qualifications:
  • Currently tracking in a related degree program
  • A minimum of 3-5 years of health care experience
  • Additionally, a minimum of 2-5 years of customer service or community/public interaction required.
  • Excellent computer skills and good knowledge database maintenance required.
  • Must have pleasant and professional phone skills with good diction, tone and pace while making accurate decisions required.

Position Summary

The Health Navigator team lead acts as a liaison to physicians, staff, affiliate physicians, and outside consumers providing referrals to services and expediting appointments based on symptoms and expressed needs of the callers. Has knowledge of all AtlantiCare services, programs, providers and resources.

The Health Navigator team lead interacts with AtlantiCare staff, affiliate physicians, and outside consumers in a professional, pleasant& efficient manner. The Health Navigator Team Leader works closely with the Access Center manager on designated projects and assists in interviewing, training, and trouble shooting for Access Center staff. The Health Navigator team lead interacts professionally with staff and handles sensitive information in a confidential, respectful and empathetic manner.

Gathers appropriate client information using skills designed that elicits information for an appropriate and efficient response to requests. He/She demonstrates strong problem solving skills to appropriately respond to complex situations and customer service situations while following policies and procedures exhibiting high level time management skills and flexibility.

The Health Navigator acts as a role model for the department and provides exceptional customer service to all callers ensuring that adequate time is given to each client and that answers meet their needs. The Health Navigator assesses caller's needs accurately through telephone conversation. He/She provides appropriate, age specific, AtlantiCare resources. The navigator gathers appropriate client information using skills designed to elicit information for an appropriate and efficient response to requests. He/She demonstrates strong problem solving skills to appropriately respond to complex situations and protects client confidentiality at all times. The Health Navigator answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately, and showing genuine concern for each situation. The Health Navigator responds to email requests and internet inquiries within specified timeframes concisely and accurately in a professional and proper manner.

The Health Navigator is also responsible to ensure accurate and complete scheduling of procedures, tests, and diagnostic services provided by the AtlantiCare Regional Medical Center including the HealthPark, and the HealthPlex. While the Health Navigator position coordinates a wide variety of patient and information flow between physician offices, Pre-Admission Testing, Radiology, it is responsible for understanding the initial patient registration process as well as the online tools necessary to provide patients with information regarding Pre-certification, referral need, co-payment, and medical necessity requirements for services to be rendered. This position communicates and collaborates with Patient Access team members and other hospital personnel to provide quality customer service.

The Health Navigator must have strong computer skills and is charged with the development, maintenance, identifies and monitors integrity of the AtlantiCare Access Center database. Responsible for developing and completing department/management reports, roster, marketing mailing data requests. The Health Navigator enters data for all cases/procedures and provides and supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation.

The Health Navigator Team Lead works closely with the department leadership in the development and optimization and deployment of program. Takes on the role of super user with systems software trouble shooting, database maintenance and providing requested reporting. Acts as a lead point person in absence of the manager. Rotates through all shifts to provide support and act as the onsite point person. Contributes input on staff performance and the evaluation process.

Qualifications

Education: High School diploma required. Associates Degree preferred.

License/Certification:

Experience: A minimum of 3 - 5 years of health care experience including medical terminology required. Managed care experience strongly preferred. Additionally, a minimum of 2-5 years of customer service or community/public interaction required. Excellent computer skills and good knowledge database maintenance required. Must have pleasant and professional phone skills with good diction, tone and pace while making accurate decisions required. Strong written communication skills required including grammar and spelling. Must have the ability to coordinate a multi-line telephone system. Must be able to use general office equipment.

Performance Expectations

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

Work Environment

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires sitting, standing walking, stooping and crouching a majority of the workday. Ability to lift and transport a minimum of 15 pounds. Works with such equipment as computer terminal, fax machine, printer and copier.

Reporting relationship

This position reports to department leadership and may supervise incumbents as assigned.

The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

PI112962700

<b>AtlantiCare Regional Medical Center</b><br/><br/>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.<br/><br/><br/>Egg Harbor Twp, NJ<br/><br/><b>POSITION SHIFT: </b>Days<br/><br/><b>POSITION STATUS: </b>Full-Time<br/><br/><b>REQ_NUM: </b>01-24256<br/><br/><b>Department: </b>Access<br/><br/><b>Hours Per Week </b>37.5<br/><br/><b>Holidays Required? </b>Yes<br/><br/><b>Job Category: </b>*All Full Time Jobs<br/><br/><b>Location: </b>Airport Commerce Center<br/><br/><b>Weekends Required? </b>No<br/><br/><br/><STRONG>Minimum Qualifications</STRONG>:<br><UL><LI>Currently tracking in a related degree program</LI><LI>A minimum of 3-5 years of health care experience</LI><LI>Additionally, a minimum of 2-5 years of customer service or community/public interaction required.</LI><LI>Excellent computer skills and good knowledge database maintenance required.</LI><LI>Must have pleasant and professional phone skills with good diction, tone and pace while making accurate decisions required.</LI></UL><br><STRONG>Position Summary</STRONG><br><br>The Health Navigator team lead acts as a liaison to physicians, staff, affiliate physicians, and outside consumers providing referrals to services and expediting appointments based on symptoms and expressed needs of the callers. Has knowledge of all AtlantiCare services, programs, providers and resources.<br><br>The Health Navigator team lead interacts with AtlantiCare staff, affiliate physicians, and outside consumers in a professional, pleasant& efficient manner. The Health Navigator Team Leader works closely with the Access Center manager on designated projects and assists in interviewing, training, and trouble shooting for Access Center staff. The Health Navigator team lead interacts professionally with staff and handles sensitive information in a confidential, respectful and empathetic manner.<br><br>Gathers appropriate client information using skills designed that elicits information for an appropriate and efficient response to requests. He/She demonstrates strong problem solving skills to appropriately respond to complex situations and customer service situations while following policies and procedures exhibiting high level time management skills and flexibility.<br><br>The Health Navigator acts as a role model for the department and provides exceptional customer service to all callers ensuring that adequate time is given to each client and that answers meet their needs. The Health Navigator assesses caller's needs accurately through telephone conversation. He/She provides appropriate, age specific, AtlantiCare resources. The navigator gathers appropriate client information using skills designed to elicit information for an appropriate and efficient response to requests. He/She demonstrates strong problem solving skills to appropriately respond to complex situations and protects client confidentiality at all times. The Health Navigator answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately, and showing genuine concern for each situation. The Health Navigator responds to email requests and internet inquiries within specified timeframes concisely and accurately in a professional and proper manner.<br><br>The Health Navigator is also responsible to ensure accurate and complete scheduling of procedures, tests, and diagnostic services provided by the AtlantiCare Regional Medical Center including the HealthPark, and the HealthPlex. While the Health Navigator position coordinates a wide variety of patient and information flow between physician offices, Pre-Admission Testing, Radiology, it is responsible for understanding the initial patient registration process as well as the online tools necessary to provide patients with information regarding Pre-certification, referral need, co-payment, and medical necessity requirements for services to be rendered. This position communicates and collaborates with Patient Access team members and other hospital personnel to provide quality customer service.<br><br>The Health Navigator must have strong computer skills and is charged with the development, maintenance, identifies and monitors integrity of the AtlantiCare Access Center database. Responsible for developing and completing department/management reports, roster, marketing mailing data requests. The Health Navigator enters data for all cases/procedures and provides and supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation.<br><br>The Health Navigator Team Lead works closely with the department leadership in the development and optimization and deployment of program. Takes on the role of super user with systems software trouble shooting, database maintenance and providing requested reporting. Acts as a lead point person in absence of the manager. Rotates through all shifts to provide support and act as the onsite point person. Contributes input on staff performance and the evaluation process.<br><br><STRONG>Qualifications</STRONG><br><br><STRONG>Education:</STRONG> High School diploma required. Associates Degree preferred.<br><br><STRONG>License/Certification:</STRONG><br><br><STRONG>Experience</STRONG>: A minimum of 3 - 5 years of health care experience including medical terminology required. Managed care experience strongly preferred. Additionally, a minimum of 2-5 years of customer service or community/public interaction required. Excellent computer skills and good knowledge database maintenance required. Must have pleasant and professional phone skills with good diction, tone and pace while making accurate decisions required. Strong written communication skills required including grammar and spelling. Must have the ability to coordinate a multi-line telephone system. Must be able to use general office equipment.<br><br><STRONG>Performance Expectations</STRONG><br><br>Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.<br><br><STRONG>Work Environment</STRONG><br><br>Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires sitting, standing walking, stooping and crouching a majority of the workday. Ability to lift and transport a minimum of 15 pounds. Works with such equipment as computer terminal, fax machine, printer and copier.<br><br><STRONG>Reporting relationship</STRONG><br><br>This position reports to department leadership and may supervise incumbents as assigned.<br><br><STRONG>The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.</STRONG><br/><br/> <img src="https://analytics.click2apply.net/v/DomRXQFVbBQBSYwysqAo6"> <p>PI112962700</p>

Categories

Posted: 2019-08-20 Expires: 2019-09-20

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Access Center Team Lead

AtlantiCare Regional Medical Center
Egg Harbor, NJ 08232

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