2 days old
2017-12-072018-01-06

Video Client Services Specialist I

Bank of America
Jacksonville, FL
  • Job Code
    bankofamerica-17070293JacksonvilleFL
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Company Bank of America

Job Title Video Client Services Specialist I

Jobid bankofamerica-17070293JacksonvilleFL

Location: Jacksonville, FL, 32232, USA

Description **Job Description:**



Video Client Service Specialists are responsible for processing customer transactions received via ATM with Teller Assist (ATA) accurately and efficiently in a fast-paced environment in accordance with established policies and procedures. Agents create a connection with customers to provide outstanding, personalized service through building customer loyalty, courtesy and friendliness. Must accurately and efficiently process transactions. Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to manager as appropriate. Use computerized systems for customer authentication, information gathering/validation and processing business as usual, as well as exception transactions. Must be comfortable being on camera at all times. May be required to identify customers financial needs, goals and objectives and recommend Bank of America products or solutions. Contribute to a positive team environment in a contact center through 360-degree coaching. May be required to work weekends and/or evening hours and regular, reliable attendance is critical. Minimum 1 year of contact center or equivalent customer service experience.



**Required skills:**



+ ­Abilityto work within the operating hours and days for this position as outlined in the posted job requisition.

+ ­Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training.

+ ­At least an intermediate ability in computer skills.

+ ­A minimum of 1 year of experience working with customers.

+ ­At least 1 year of experience handling difficult situations with customers.

+ ­Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.

+ ­Comfortable receiving ongoing performance feedback and coaching.

+ ­Ability to engage with customers, begin a conversation, build rapport, and handle objections.

+ ­Comfortable receiving ongoing performance feedback and coaching.

+ ­Comfortable with ongoing change and learning new technology/processes.

+ ­Ability to analyze and resolve customer inquiries.

+ ­Ability to provide a positive customer experience through creative solutions.



**Desired skills:**



+ ­Ability to work weekends, either rotating or set days as outlined in the job requisition.

+ ­Ability to work evenings, either rotating or set days as outlined in the job requisition.

+ ­A minimum of 1-2 years of experience in the Banking/Financial industry.

+ ­A minimum of 1-3 years of experience working in a call center.

+ ­A minimum of 1-3 years of experience working in customer relations.

+ ­A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.



**Posting Date** : 10/23/2017



**Location** :

Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 600,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 2nd shift



**Weekly Schedule** : Multiple shifts available



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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Video Client Services Specialist I

Bank of America
Jacksonville, FL

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Video Client Services Specialist I

Bank of America
Jacksonville, FL

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