6 hours

Treasury F&S Manager I - Card Fulfillment

Bank of America
Charlotte, NC
  • Job Code
Company Bank of America

Job Title Treasury F&S Manager I - Card Fulfillment

Jobid bankofamerica-17065211CharlotteNC

Location: Charlotte, NC, 28230, USA

Description **Job Description:**

**_Role Overview:_**

Manages a small to medium sized unit/segment of Card implementation processes and activities. Has solid knowledge of the end-to-end sales, service and fulfillment process. Responsible for building and managing client and business partner relationships while improving overall client delight. Ensures adequate staffing levels and service level agreements are met in a timely manner to drive client delight. Responsible for: expense and performance management, process excellence, turnover, reporting, and forecasting trends to drive efficiencies. Monitors internal processes and leverages six sigma methodology to drive efficiencies and streamline processes. Manage compliance and audit controls to ensure mitigation of risk to the client and the Bank.. Provides leadership and direction to teams ensuring swift adoption. Must lead people to perform, translate strategy into tactical action plans, recruit and grow talent while staying client focused.

Key Responsibilities - Creates unit vision, lead people to perform and develops employees. Manages staffing requirements, performance management. Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients. Ensures associates are adhering to all business procedures and protocols. Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution. Responsible for acting as the primary interface with the client to establish all connectivity between organizations

**_Required Skills:_**

**_Balanced Leadership is essential: must be able to drive results while also motivating, developing, and inspiring team._**

**_Must be able to manage pipeline/ inventory of requests_**

+ 2+ years of Management or Leadership experience in a clientfacing fulfillmentenvironment

+ Ensure professional image through use of proper phone and email etiquette.

+ Analyze day-to-day work to identify opportunities to streamline and improve efficiencies --escalate to management as needed.

+ Ability to influence and champion change to ensure employee adoption

+ Must be a self-starter with the ability to drive improvement strategies while properly balancing risk with reward.

+ Expected to monitor internal processes and implement enhancements.

+ Must be a forward thinking, high impact player driven to develop talent in order to drive performance in an client focused environment.

+ Make appropriate decisions that balance the client, shareholder and employee constituents.

+ Help create and maintain strong morale; cooperate with team members to resolve problems and achieve goals.

+ Deliver written communications that are well organized, concise yet complete, and in vocabulary appropriate for audience.

+ Strong coaching experience to ensure the employees understand the importance of accurate work and achieving world class client experience

+ Strong focus on employee engagement to include the following:

+ Participate in Voice of Employee forums.

+ Promote the usage of the Bank of America rewards and recognition programs.

+ Maintain a thorough understanding of the Pay for Performance culture and enabling tools.

+ Drive performance improvements through quarterly Performance and Development Plan (PDP) coaching sessions.

+ Support successful implementation of new processes and tools focused on enhancement of client, employee and shareholder delight

**_Desired skills:_**

+ BS business degree (or equivalent work experience) PMP or SixSigma

+ Green Belt/Black Belt Certification a plus

+ Card processing knowledge a plus

**Posting Date** : 09/22/2017

**Location** :


- United States

**Travel** : Yes, 5% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


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Treasury F&S Manager I - Card Fulfillment

Bank of America
Charlotte, NC

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Treasury F&S Manager I - Card Fulfillment

Bank of America
Charlotte, NC

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