South Central Valley- Financial Center Manager II- Visalia and Surrounding Areas-Vasalia, CA

Bank of America


Location:
Lemoore, CA
Date:
08/17/2017
2017-08-172017-09-16
Job Code:
bankofamerica-17019177LemooreCA
Categories:
  • Management
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Job Details

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Company Bank of America

Job Title South Central Valley- Financial Center Manager II- Visalia and Surrounding Areas-Vasalia, CA

Jobid bankofamerica-17019177LemooreCA

Location: Lemoore, CA, 93245, USA

Description **Job Description:**



Financial centermanagers (FCMs)operateasbusinessowners andare responsible forfostering a team environment and instilling an effective client-centric, sales and risk culture within the center, demonstrating that we are here collectively to help our customers achieve their financial goals. The FCM holds a critical role, ensuring operational excellence of the center and that all aspects of the center run effectively and cohesively. FCMs directly manage financial center operations managers (FCOMs), relationship bankers (RBs) and FC Client Service Rep(s).



Primary Responsibilities



**General M** **a** **na** **g** **e** **m** **e** **n** **t**



+ Responsible for building client traffic, engaging and appropriately routing clients, and client retention

+ Responsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clients

+ Responsible for building and maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals



**Risk Management and Operational Excellence**



+ Driveoperational excellencebyengagingstaffonbusiness strategy andperformance results

+ Execute risk and servicedelivery strategy, andevaluate keyperformanceindicatorsto identifyopportunitiesforimprovement

+ Emphasizetheneedto exceedmetricswhilealso focusing onlong-termstrategies and goals

+ Adheretoandenforceinternal and regulatorypolicies, proceduresandprocesses

+ Proactively identify andmanage risk inbusiness,product and service transactions

+ Monitor client-calling activities and ensure we develop the proper client engagement

+ Successfullyresolve customerissues andescalationsin atimelyand professional manner

+ Responsible for associateandcustomer safety



**Client E** **x** **p** **e** **r** **i** **en** **c** **e & Revenue Growth**



+ Know the center’s customer base, including top clients; understand their needs and connect them with teammates who can help them with their financial needs

+ Foster a client-centricenvironmentwherebyassociates areaccountablefordelivering an exceptional customerexperience and exceeding customer experience metrics

+ Lead the lobby and choreographyof customer traffic includingdirect routingof customersto specialiststohelpdriveoverall“One Team” revenuegrowth

+ Ensure all appointments are assigned to the appropriate financial center associate

+ Drive client relationship management and assist with sales and sales leadership

+ Understand the drivers of, and opportunities to enhance, client satisfaction in the center

+ Ensure tight connection with the market sales manager and other “One Team” leaders/partners



+ Servicecustomersusingself-service technologies, such as ATMs, online banking or mobile banking

+ Hold associates accountabletodeliveragainstourrevenue strategy



**T** **alent** **M** **ana** **g** **e** **m** **e** **n** **t**



+ Responsible for oversight of associates within the center

+ Observe,modelandcoach the financialcenter teamonproper executionof risk and service strategy

+ Personally invest in talent through interviewing and hiring service and operational associates

+ Ensure training is completed on time, and continue investment in ongoing education

+ Drive associateperformancethroughactive andcontinuouscoaching, continued education and performance plans



Required Skills



+ Aminimumof threeyears recentexperiencebuilding, leading,managingand coaching a team

+ Provenresults exceedinggoals in a customer-centric, results-drivenenvironment

+ Demonstrated abilityto influence andcollaboratewithothersoutsideofreporting authorityto



achievesharedgoals



+ Proven customerserviceskills andthe abilitytoresolveproblems independentlyorescalate asneededtopromote customer satisfaction

+ Strong financialandbusiness acumen includingexperience inleadingmanagersand interpretingfinancial reportstodriveprofitability

+ Provenrecordofbalancing risk andmakingsounddecisionswhile achievingbusinessgoals

+ Strong interpersonal skills, includingthe abilitytoeasilyengageothers indialogue, convey sincere interest inbuilding/deepening relationshipsanddemonstrate acommitmenttoprovidingpersonalizedservice

+ Strongorganizationalskills includingthe ability tomanagemultiple responsibilities,prioritizeanddelegatewhiledelivering results

+ Strongcommunicationskills (includingverbal,non-verbal, writtenandpresentation) and active listeningskills

+ Proficiency incomputerskills andprofessionalprograms (forexample,Microsoft Office)

+ Abilitytopass pre-employment assessments andcompliancerequirements

+ Availability toworkweekends and/orextendedhours as requiredto operatethebusiness



Preferred Skills



+ Undergraduatedegree

+ Experience inthe following industries: Consumer banking/financialservices,mortgage, retailorhospitality



**Posting Date** : 03/21/2017



**Location** : US-CA-Visalia, US-CA-Lemoore, US-CA-Visalia



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Weekly Schedule** : Monday-Saturday All Day Open Availability



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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