South Central Valley- Financial Center Manager II- Visalia and Surrounding Areas-Vasalia, CA

Bank of America

Job Code:
  • Management
Bank of America
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Job Details

Company Bank of America

Job Title South Central Valley- Financial Center Manager II- Visalia and Surrounding Areas-Vasalia, CA

Jobid bankofamerica-17019177VisaliaCA

Location: Visalia, CA, 93290, USA

Description **Job Description:**

Financial centermanagers (FCMs)operateasbusinessowners andare responsible forfostering a team environment and instilling an effective client-centric, sales and risk culture within the center, demonstrating that we are here collectively to help our customers achieve their financial goals. The FCM holds a critical role, ensuring operational excellence of the center and that all aspects of the center run effectively and cohesively. FCMs directly manage financial center operations managers (FCOMs), relationship bankers (RBs) and FC Client Service Rep(s).

Primary Responsibilities

**General M** **a** **na** **g** **e** **m** **e** **n** **t**

+ Responsible for building client traffic, engaging and appropriately routing clients, and client retention

+ Responsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clients

+ Responsible for building and maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals

**Risk Management and Operational Excellence**

+ Driveoperational excellencebyengagingstaffonbusiness strategy andperformance results

+ Execute risk and servicedelivery strategy, andevaluate keyperformanceindicatorsto identifyopportunitiesforimprovement

+ Emphasizetheneedto exceedmetricswhilealso focusing onlong-termstrategies and goals

+ Adheretoandenforceinternal and regulatorypolicies, proceduresandprocesses

+ Proactively identify andmanage risk inbusiness,product and service transactions

+ Monitor client-calling activities and ensure we develop the proper client engagement

+ Successfullyresolve customerissues andescalationsin atimelyand professional manner

+ Responsible for associateandcustomer safety

**Client E** **x** **p** **e** **r** **i** **en** **c** **e & Revenue Growth**

+ Know the center’s customer base, including top clients; understand their needs and connect them with teammates who can help them with their financial needs

+ Foster a client-centricenvironmentwherebyassociates areaccountablefordelivering an exceptional customerexperience and exceeding customer experience metrics

+ Lead the lobby and choreographyof customer traffic includingdirect routingof customersto specialiststohelpdriveoverall“One Team” revenuegrowth

+ Ensure all appointments are assigned to the appropriate financial center associate

+ Drive client relationship management and assist with sales and sales leadership

+ Understand the drivers of, and opportunities to enhance, client satisfaction in the center

+ Ensure tight connection with the market sales manager and other “One Team” leaders/partners

+ Servicecustomersusingself-service technologies, such as ATMs, online banking or mobile banking

+ Hold associates accountabletodeliveragainstourrevenue strategy

**T** **alent** **M** **ana** **g** **e** **m** **e** **n** **t**

+ Responsible for oversight of associates within the center

+ Observe,modelandcoach the financialcenter teamonproper executionof risk and service strategy

+ Personally invest in talent through interviewing and hiring service and operational associates

+ Ensure training is completed on time, and continue investment in ongoing education

+ Drive associateperformancethroughactive andcontinuouscoaching, continued education and performance plans

Required Skills

+ Aminimumof threeyears recentexperiencebuilding, leading,managingand coaching a team

+ Provenresults exceedinggoals in a customer-centric, results-drivenenvironment

+ Demonstrated abilityto influence andcollaboratewithothersoutsideofreporting authorityto


+ Proven customerserviceskills andthe abilitytoresolveproblems independentlyorescalate asneededtopromote customer satisfaction

+ Strong financialandbusiness acumen includingexperience inleadingmanagersand interpretingfinancial reportstodriveprofitability

+ Provenrecordofbalancing risk andmakingsounddecisionswhile achievingbusinessgoals

+ Strong interpersonal skills, includingthe abilitytoeasilyengageothers indialogue, convey sincere interest inbuilding/deepening relationshipsanddemonstrate acommitmenttoprovidingpersonalizedservice

+ Strongorganizationalskills includingthe ability tomanagemultiple responsibilities,prioritizeanddelegatewhiledelivering results

+ Strongcommunicationskills (includingverbal,non-verbal, writtenandpresentation) and active listeningskills

+ Proficiency incomputerskills andprofessionalprograms (forexample,Microsoft Office)

+ Abilitytopass pre-employment assessments andcompliancerequirements

+ Availability toworkweekends and/orextendedhours as requiredto operatethebusiness

Preferred Skills

+ Undergraduatedegree

+ Experience inthe following industries: Consumer banking/financialservices,mortgage, retailorhospitality

**Posting Date** : 03/21/2017

**Location** : US-CA-Visalia, US-CA-Lemoore, US-CA-Visalia

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Weekly Schedule** : Monday-Saturday All Day Open Availability

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