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SOACC Operations Specialist I - 3rd shift - KC, MO

Bank of America
Kansas City, MO
  • Job Code
Company Bank of America

Job Title SOACC Operations Specialist I - 3rd shift - KC, MO

Jobid bankofamerica-17075066KansasCityMO

Location: Kansas City, MO, 64106, USA

Description **Job Description:**


+ Ability to manage a high volume of phone calls (inbound/outbound) with a high degree of professionalism; strong attention to detail and organization, excellent oral and written communication skills and a service-minded attitude.

+ Proficiency with Microsoft Office applications and Window's based software applications. Typing speed - 40wpm or better.

+ Meet all objectives of the Operations program operating within a stable workforce of engaged, cooperative, spirited and well coached team of professional employees

+ Maintain compliance with LOB policies and procedures to include work schedules and timekeeping routines as directed by their managers

+ Participate in ongoing cross training and career development activities

+ Engagement of appropriate support resources during technology issues or outages

+ Liaison between SOACC and LOB to provide assistance and timely resolution for routine issues

+ Participate in investigations of physical security incidents and other incidents as directed, providing timely, thorough and accurate documentation appropriate for distribution to SOACC management.

Required Skills/Qualifications

+ High degree of professionalism with a service-minded attitude

+ Strong attention to detail

+ Effective interpersonal, communication and writing skills

+ Ability to manage a high volume of phone calls (inbound/outbound)

+ Rapidly analyze complex alarm and incident information from systems used by SOACC and maintain proficient operational knowledge of these systems as technology advances.

+ Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

+ Typing speed - 40wpm or better

+ Ability to execute on approved business strategies with appropriate management support

+ Must have a valid driver’s license

+ Must be able to work a 3rd shift schedule (hours of 11:00pm - 7:30am) with a rotating schedule.

Desired Skills

+ Security or Command Center experience

+ Proficiency in MASterMind Alarm Monitoring, RemoteLink, Compass, NICE and Crystal Report Writer software

+ Demonstrated proficiency in digital video management, video systems, and intrusion detection

+ Versed in Microsoft SharePoint site usage

**Posting Date** : 11/09/2017

**Location** :

Kansas City, MO, 2001 NE 46TH ST (MO8050),

- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 3rd shift

**Weekly Schedule** : Rotating Schedule 11:00pm - 7:30am

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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SOACC Operations Specialist I - 3rd shift - KC, MO

Bank of America
Kansas City, MO

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SOACC Operations Specialist I - 3rd shift - KC, MO

Bank of America
Kansas City, MO

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