6 hours

Service Delivery Consultant, IT Sourcing Advisory role

Bank of America
Charlotte, NC
  • Job Code
Company Bank of America

Job Title Service Delivery Consultant, IT Sourcing Advisory role

Jobid bankofamerica-17066489CharlotteNC

Location: Charlotte, NC, 28230, USA

Description **Job Description:**

**Job Description:**

GDCE vendor management team is accountable for managing complex vendor relationship providing IT & IT enabled services to Bank of America. The team is responsible for the entire vendor life cycle – this includes ensuring the right vendors are empanelled for the global delivery program, manage operational risk & performance and exit vendors that does not meet expectations.

This role will provide thought leadership to the Global Delivery vendor management leadership team, delivers competitive operational insights through an industry focused view, and develops initiatives, plans, and metrics to operationalize the strategy.

+ Collaborate with leadership to define & execute strategic and operational initiatives associated with global delivery.

+ Problem-solve with stakeholders across levels to deliver strategic insights and recommendations on key initiatives based on industry trends and best practices.

+ Define and execute strategic & operational initiatives end to end.

+ Support Vendor Management operations and analytics and drive efficiencies.

**Required Skills:**

+ Bachelor’s degree required.

+ 10+ years of overall IT industry experience with 3-5 years of experience at an outsourcing advisory firm, management consulting firm or equivalent program management experience for a technology firm.

+ A good understand of IT service provider delivery organization structure and cost structures.

+ Good exposure to Global Delivery Models, Pricing, IT outsourcing and awareness of industry trends.

+ Experience in managing large vendors or setting up vendor management function for Financial Services clients through outsourcing advisory firms.

+ Leader with strong project/program management, problem solving and analysis, written/verbal communication (framing and storytelling), and interpersonal skills with senior leaders.

+ Enthusiastic problem solver with a track record of structuring and executing complex analyses to support strategy, and works well in a constantly evolving environment

+ Proven ability to assume a leadership role in resolving issues and acting as an arbiter / mediator between internal and external stakeholders.

+ Demonstrated results orientation, implementing practices and processes that driveaccountability; willing to reexamine and adjust where necessary

**Desired Skills:**

+ Experience with Big 4 consulting firms in an outsourcing advisory services team or market research firms tracking IT outsourcing trends.

+ Exposure to IT enabled services (Business Process Outsourcing) & Service provider landscape

Enterprise Role Overview

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the IT service delivery process. Associates in this job code do not manage people.

**Posting Date** : 10/02/2017

**Location** :


- United States

**Travel** : Yes, 10% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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Service Delivery Consultant, IT Sourcing Advisory role

Bank of America
Charlotte, NC

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Service Delivery Consultant, IT Sourcing Advisory role

Bank of America
Charlotte, NC

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