6 hours
2017-11-162017-12-16

Senior Customer Service Representative

Bank of America
Scranton, PA
  • Job Code
    bankofamerica-17060029ScrantonPA
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Company Bank of America

Job Title Senior Customer Service Representative

Jobid bankofamerica-17060029ScrantonPA

Location: Scranton, PA, 18503, USA

Description **Job Description:**



Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience.



Excellent verbal and written communication skills strong organizational and time management skills ability to multi task using various bank systems ability to problem solve/work independently and in a team environment / learn rapidly and understand concepts quickly/strong PC skills.



High Volume, in-bound contact center / experience a plus, but not required / Wire Transfer, ACH and/or banking experience.



**Required skills:**



+ 1-3 years customer service experience

+ Advanced problem solving

+ Up selling or cross selling to other financial products

+ Excellent verbal communication skills

+ Excellent written skills

+ Extensive knowledge of financial products

+ High level technical skills

+ Multi tasking using various bank systems

+ Ability to problem solve work independently and team environment



**Desired skills:**



+ High volume inbound call center experience



**Posting Date** : 08/29/2017



**Location** :

Scranton, PA, 1 Fleet Way (PA6580),

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Weekly Schedule** : Monday - Friday 10:00AM - 7:00PM



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



Categories

  • Customer Service

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Senior Customer Service Representative

Bank of America
Scranton, PA

Share this job

Senior Customer Service Representative

Bank of America
Scranton, PA

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