10 hours

Production Support Lead - L3 - .NET/Kofax/UNIX

Bank of America
Plano, TX
  • Job Code
Company Bank of America

Job Title Production Support Lead - L3 - .NET/Kofax/UNIX

Jobid bankofamerica-17074280PlanoTX

Location: Plano, TX, 75026, USA

Description **Job Description:**

****Candidates requiring visa sponsorship will not be considered for this position****

+ Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.

+ The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

+ Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

+ Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.

+ Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

+ Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.

+ Resolves complex issues.

+ Consults with end users to determine optimal configuration of equipment and applications.

+ Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

+ Exercises judgment within defined procedures and practices to determine appropriate action.

+ Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others.

+ Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives.

+ Participates with management in the development of technology products, service standards and development efforts that impact the client/business area.

+ Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.

+ Provides the client areas with technology products and service alternatives that improve the production services environment.

+ Employees in this job code manage a function but do not manage people.

**Job Description**

The Lockbox Accelerated Image Capture and Lockbox Image L3 Support team is responsible for break fix development and support of the AIC application and Break/Fix Platform resolution of Technical, System and Data problem.

We are looking for a strong technical individual that will work on the L3 Support team for both AITs, working closely with the development teams to report defects and influence enhancements to the application and processing platform.

The AIC platform is a Windows + Kofax processing platform and the Image Lockbox Platform which runs on a Unix OS, the Vendor licensed application running in the Operations sites is a C++ and Perl that is integrated to many AITs both up and down stream.

Specific responsibilities include:

+ 24X7 production support working on a rotation to support first and second shifts, 7 days a week.

+ Continuously evaluate ways to reduce incidents, automate common routines, provide assistance in high and low level design documentation, application and database SQL coding and peer reviews.


+ 3-5 Years Java development experience

+ 3-5 years of .NET development experience

+ 3-5 Years Relational reporting design and implementation, preferred Microsoft SQL Server required

+ Experience using development tools like Eclipse, Maven, GIT and Perforce

+ Strong understanding of SQL design/optimization, specifically MS SQL (Table Structure, Procedures, Triggers, Index creation, SSIS, etc.)

+ Experience with MS SQL Server DB performance tuning required

+ Proficiency with C/C++ Strong Perl, PowerShell, Windows and UNIX skills are required.

**Desired Skills**

+ Experience using Windows Server 2008 R2

+ 3-5 years of experience with Kofax Analytics For Capture / Insight a plus

+ Experience with FreeBSD is a plus

+ Strong Systems Analyst skill set

+ Experience in design and implementing end to end batch/transaction level reconciliation a plus

+ Ability to work in a restricted access environment.

+ Creativity to solve problems in a non-traditional systems model

+ Experience in US treasury / Banking a plus

+ Experience in Lockbox processing a plus

+ Work independently with strong problem solving and communication skills

+ Strong Organization skill

**Posting Date** : 11/27/2017

**Location** :


- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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Production Support Lead - L3 - .NET/Kofax/UNIX

Bank of America
Plano, TX

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Production Support Lead - L3 - .NET/Kofax/UNIX

Bank of America
Plano, TX

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