1 day old
2017-12-122018-01-11

Operations Control Analyst

Bank of America
Addison, TX
  • Job Code
    bankofamerica-17069453AddisonTX
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Company Bank of America

Job Title Operations Control Analyst

Jobid bankofamerica-17069453AddisonTX

Location: Addison, TX, 75001, USA

Description **Job Description:**



Conducts routine analysis, research and investigations in diversified compliance operations directed by internal bank policies and required adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Under close supervision from the analysts manager, executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the analyst's specific area of responsibility. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. May identify issues and make recommendations to minimize exposure or loss. May interpret and analyze information gathered from numerous applications and third party sources and identify "red flags" that prompt further inquiry. May recommend process improvements, formulate and recommend action response to mitigate risk and resolve inquires and escalations. May provide quality assurance review and testing on operating key controls. May participate in special projects that represent significant risk exposure and/or are highly visible. Knowledge acquired through increasingly responsible operations analysis work and on the job training. Ability to communicate across and up the organization. Must be able to work independently and is not afraid to make a decision and act on it. Bachelor degree or equivalent preferred.



**Required skills:**



+ Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handling

+ Ability to tactfully handle customer concerns

+ Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed

+ Excellent verbal and interpersonal communication skills

+ Proficient written communication skills

+ Strong critical-thinking and problem-solving skills

+ Detail-oriented and adaptable to change while receiving regular feedback

+ Comfortable in a fast-paced work environment while continuously learning on the job

+ Dependable, results-driven and achievement-focused

+ Self-motivated, people oriented, team player

+ Champions for process improvement



**Desired skills:**



+ Previous Spanish Call Center work or SpanishCertification

+ Customer Information Protection (CIP) and/or Customer Due Diligence (CDD) research and remediation knowledge

+ An appetite and aptitude for reading and understanding governmental and legal compliance documentation

+ Demonstrate leadership skills

+ Financial or banking acumen

+ System Knowledge with ability to utilize system applications across all lines of business including, but not limited to: Avaya, Empower TotalView, LexisNexis, SharePoint, BOSS, OMNI, Interact, iPortal, BLAST, Blades,TSYS, FIRST, ART, CSU, CentrePoint, ImageView, NICE

+ Proficient in Microsoft Word & Excel

+ Bilingual (Spanish/English)



**Posting Date** : 10/12/2017



**Location** :

Addison, TX, BUILDING I, 16001 N DALLAS PKWY,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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Operations Control Analyst

Bank of America
Addison, TX

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Bank of America
Addison, TX

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