1 day old
2017-12-102018-01-09

Lead Operations Representative

Bank of America
Jacksonville, FL
  • Job Code
    bankofamerica-17071627JacksonvilleFL
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Company Bank of America

Job Title Lead Operations Representative

Jobid bankofamerica-17071627JacksonvilleFL

Location: Jacksonville, FL, 32232, USA

Description **Job Description:**



Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.



**Required skills:**



+ Call center experience Inbound and Outbound suggested

+ Focus on customer needs and pay attention to details of application request

+ Act with integrity and building trust and credibly of customer needs

+ Professional communication skills

+ Great personality and work well with others



**Desired skills:**



+ Proven track record of success

+ Strong work ethics

+ Flexible to change in schedule and volumes



**Posting Date** : 10/23/2017



**Location** :

Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 600,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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Lead Operations Representative

Bank of America
Jacksonville, FL

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Lead Operations Representative

Bank of America
Jacksonville, FL

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