10 hours


Bank of America
Plano, TX
  • Job Code
Company Bank of America


Jobid bankofamerica-17077086PlanoTX

Location: Plano, TX, 75026, USA

Description **Job Description:**

Bank of America is looking to expand its application support capabilities in the Plano, TX market. The Production Services Lead role will lead an IT production support team that provides front line technical support to end users responding to issues related to Problem/Incident Management, Releases/Deployments, Operational Readiness, Application Monitoring, and Production Governance. The Production Services Lead is expected to learn the business and technical components of an application and work with peers to ensure stable release deployments and platform stability. Grow your career in our dynamic and fast paced environment of diverse software platforms and challenging projects that shape the future of the banking industry.

• Support includes research, triage, defect resolution, test support, coding, compliance and all other production support functions.

• Provides on call support for problem triaging and will coordinate with various support teams across the organization.

• Communicates with line of business and management the overall status and health of the application.

• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause

• Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis.

• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.

• Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.

• Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration

• Participate in Disaster Recovery and Resiliency

• Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical partners.

• Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.

• Hands-on experience in Incident and problem management.

**This position will be located at our Plano, TX, technology center.**

****Candidates requiring visa sponsorship will not be considered for this position****

**Required Skills (Must have these skills to be minimally qualified):**

• 6+ years of relevant IT software experience (Development SDLC lifecycle)

• 5+ years of experience in JAVA development

• Expertise in Core Java and J2EE

• Expertise in REST and SOAP service

• Prior experience in Oracle/SQL DB

• Prior experience with Linux scripting, WebSphere

**One or more of the requirements listed below in each category:**

- J2EE Technologies: Servlet, JSP, EJB, JDBC, JSTL.

- Web Technologies: HTML, CSS, XML, XSD, XML Parsers, JQuery, JavaScript.

- App/Web Servers: JBoss, Web Logic, Tomcat

- Frameworks: Struts 2, Spring 3, Spring Boot, MVC, Hibernate

- API Technologies: Swagger, MuleSoft

- SOA: Web Services (SOAP, WSDL)

- Tools: Maven, Log4J, Rational Rose.

- IDEs: Eclipse, NetBeans, Web Storm.

- Databases: Oracle 10g and SQL Server 2008, DB2

- Operating Systems: Windows, Linux, UNIX

**Desired Skills:**

•Prior banking/finance experience of working with globally distributed teams

•Experience with Mulesoft

•Prior experience as L3/L2 level support is a plus

•Must be a self-starter, motivated, innovative, capable of, providing technical solutions.

•Adaptability and ability to work under pressure.

•Able to contribute to Automation, System Analysis and Develop shared/common solutions

•Able to identify risks and mitigation

•Comfortable working in a matrix environment

•Team player, good communication skills, being proactive, self-driven for support triaging

**Posting Date** : 11/17/2017

**Location** :


- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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Plano, TX

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Plano, TX

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