1 day old

IAM Production Support Manager

Bank of America
Charlotte, NC
  • Job Code
Company Bank of America

Job Title IAM Production Support Manager

Jobid bankofamerica-17079240CharlotteNC

Location: Charlotte, NC, 28230, USA

Description **Job Description:**

Position will manage the production support team for mission critical Identity & Access Management applications. Key sevices include incident management, problem management, change management, and patch management services. Must be able to effectively manage a 7x24 global team staffed across multiple shifts.

Required Job Skills:

*College degree required

• 5+ years hands on experience managing support teams that provide L1/L2/L3 technical and application production support

* Excellent verbal and written skills

* Experience in managing large global virtual teams in a matrixed environment

* End to End understanding of Identity & Access Management solutions

* Basic understanding of complex PKI, Multi-factor-authentication, and certificate & token management solutions

* Good understanding of authentication, authorization, access request & provisioning, access review, access de-provisioning, and role/profile management services.

* Experience managing complex projects requiring quality deliverables on an aggresive timeline

* Stakeholder management skills

* Should demonstrate strategic thought leadership and should have the ability to provide a vision and lead teams towards the defined strategic goals

Desired Job Skills:

* 3+ years of experience with ITSM tools (Remedy, ServiceNow) and processes (IM/PM/CM)

• Good understanding of network protocols, LAN, WAN, SSL, Firewall, Load Balancer, and DMZ configurations

• ITIL V3 Foundation Certification

* Experience with enterprise monitoring tools such as Tivoli, Netcool, Sitescope, and Introscope.

* Understanding of predictive analytics concepts

* Experience with automation tools and concepts used to automate server builds and application releases

**Posting Date** : 12/04/2017

**Location** :

Chicago, IL, 135 S LA SALLE ST (IL4135),


Addison, TX, 16001 N Dallas Pkwy (TX8044),

- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


  • Management

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IAM Production Support Manager

Bank of America
Charlotte, NC

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Bank of America
Charlotte, NC

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