12 hours
2018-01-212018-02-20

Financial Center Operations Manager- OC North Market- Villa Park FC

Bank of America
Villa Park, CA
  • Job Code
    bankofamerica-17077592VillaParkCA
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Company Bank of America

Job Title Financial Center Operations Manager- OC North Market- Villa Park FC

Jobid bankofamerica-17077592VillaParkCA

Location: Villa Park, CA, 92861, USA

Description **Job Description:**



Operations Managers play a critical leadership role in the financial center and are required to exercise discretion and independent judgment, as necessary. They are accountable for the operations of the financial center with oversight of functions that service the teller line, day to day policy and procedure adherence, and improvement of banking center performance. OMs also assume leadership responsibility for the banking center in the Financial Center Managers absence and ensure that the FCMs directives are implemented. Primary Responsibilities Manage the financial center operations Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans Ensure that in the event of a new procedure, product, or operational change, associates are informed and are properly executing the change Track/manage service and operational performance metrics through monitoring of daily activities and reports. Ensure day-to-day service and sales activities comply with standards for customer and operational excellence and meet regulatory compliance requirements Ensure associate and customer safety Identify and route client needs to the Relationship Mngr., Center Based SBB and or FSA as appropriate for all sales, service and specialized needs Capitalize on referral opportunities to help customers take full value of their Bank of America relationship Leverage resources and technologies to optimize customer experience and serve our customers with excellence and accuracy Provide a value added customer experience that leads to improved satisfaction and sales Handle escalations in the absence of the FCM; ensure enterprise complaint tracking Own resource management for the financial center Assist associates in complex transactions/resolving issues that require understanding of regulatory compliance/policy and procedural knowledge. Coach associates to be efficient/in compliance with policies/procedures in customer service, operational procedures, transactions accuracy and customer engagement. Proven results exceeding goals in a customer-centric, results-driven environment Influence/collaborate with others outside of reporting authority to achieve shared goals Proven customer service skills/ability to resolve problems/escalate as needed Strong financial/business acumen including experience interpreting reports Proven record of balancing risk/making sound decisions while achieving business goals Strong interpersonal skills, ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service. Strong organizational skills, ability to manage multiple responsibilities, prioritize, and delegate while delivering results. Strong communication skills (verbal, non-verbal, written & presentation) and active listening skills. Proficiency in computer skills/professional programs. Ability to pass pre-employment assessments and compliance requirements. Availability to work weekends and/or extended hours as required. Will be required to conduct over the counter transactions for service needs as necessary.



**Posting Date** : 12/01/2017



**Location** :

Villa Park, CA, VILLA PARK BC, 17863 Santiago Blvd,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Weekly Schedule** : Monday- Saturday



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



Categories

  • Management

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Financial Center Operations Manager- OC North Market- Villa Park FC

Bank of America
Villa Park, CA

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Financial Center Operations Manager- OC North Market- Villa Park FC

Bank of America
Villa Park, CA

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