2 days old

Environmental Services / Custodial Operations Manager 2

  • Job Code
Careers Center | Environmental Services / Custodial Operations Manager 2

Environmental Services / Custodial Operations Manager 2

System ID
Environmental Services / Custodial
Relocation Type
Employment Status

Unit Description

Sodexo is looking for a second shift Environmental Services / Custodial Operations Manager 2 for The Queen's Medical Center located in Honolulu, HI.  The Queen's Medical Center is a 506 bed, with 1 million cleanable square feet, tertiary/quaternary care trauma center for the Pacific Rim.  The medical center is rich in Hawaiian heritage as well as providing state of the art medical care.  QMC is the largest hospital in the Pacific and provides care for patients from all the Hawaiian Islands as well as outlying areas such as Guam, American Samoa and other Pacific Islander areas.  The hospital was founded in 1859 by Queen Emma and King Kamehameha IV and is rich in Hawaiian history.  The successful candidate will need to demonstrate an appreciation for local customs and a multi-ethnic diverse population.


This is a second shift position, Monday through Friday with hours from 330pm to 1230am midnight with rotating holidays and weekends.


Is this opportunity right for you?

Sodexo is the North American leader for Quality of Life Services. More than 125,000 Sodexo employees work to improve the quality of daily life for our 9,000 client sites and more than 15 million customers a day in North America.


Our Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.


Are you the experienced Environmental Services/Housekeeping Manager we’re seeking?


We are looking for a candidate who:

  • is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
  • has in-depth knowledge of Sodexo ES systems and processes including TRAKKAR, UOS, Gold Check, ENGAGE and black light inspections;
  • possesses strong leadership skills and has the ability to work independently to drive program compliance and reach project target dates of completion;
  • has 3-4 years previous custodial or housekeeping management experience in a hospital or healthcare environment;
  • has the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
  • has experience effectively managing projects within agreed upon timelines;
  • has experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
  • is proficient with computers and other technology;
  • has experience with vendor and contract management, as well as union and contract negotiations;
  • has strong financial acumen and budget management experience

Key Responsibilities:

  • Responsible for driving client and patient satisfaction scores
  • Provides a clean and safe environment for patients, visitors and staff
  • Works with the Environment of Care Committee and Infection Prevention Director
  • Effectively manages the Unit Operating System
  • Supports a diverse and inclusive workforce

Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.


Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day. 



Are you ready to start your Sodexo career? now!


Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.

Position Summary

Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.

Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

-Assumes GM responsibilities and authority in his or her absence

-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.


Qualifications & Requirements

Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.




  • Construction / Skilled Trades
  • Healthcare
  • Customer Service
  • Management

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