10 hours

Environmental Services / Custodial Manager 2

  • Job Code
Careers Center - Environmental Services / Custodial Manager 2

Environmental Services / Custodial Manager 2

System ID
Environmental Services / Custodial
Relocation Type
Employment Status

Unit Description

Sodexo is seeking an Environmental Services Manager at PPMC.  This role will function as a patient service manager postion at Penn Presbyterian Medical Center for day shift.  Penn Presbyterian Hospital, is a Trauma One facility, union account with 375 beds. The role will serve as a partner to the clinical team and the EVS ambassador.   The role should have effective engagament with hourly union staff as well.  Overall, will interpret data with patient satisfaction, review trends, and operate QA tools with Sodexo teletracking program. Strong leadership skills as it relates to employee development, and work with staff with accountability. Effective customer service and engagement with the locations nursing leadership team to ensure the service is expectations are met.  Must have experience with driving postive HCAPHS results.  


Seeking a "Difference Maker" to enhance our overall impact for our patient satisfaction scores, employee engagement, and have a passion for training. 


Focus on:

-customer service & client relations
-creating strategic action plans for work areas & project planning
-strong computer skills to include: tele-tracking and email 
--hospital or hotels EVS experience a plus

-focus on patient satisfaction is paramount


Previous experience in custodial and housekeeping is ideal for Healthcare Environmental Services departments.  Position desires knowledge of Sodexo programs; UOS, TRAKKAR, and Infection Prevention.  Experience in supervising a diverse employee population while providing excellent customer service is key to this role.  Successful candidates will have excellent customer service skills and previous housekeeping experience. This manager will place a large focus on the patient experience, customer service, and positively affecting patient satisfaction scores.   



Sodexo offers a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment.


At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the success of our company.


online today!


Position Summary

Provides management oversight for Environmental Services non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Sodexo Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements. Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan.

Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance.

-Provide leadership and direction to non-exempt employees
-Coordinate/conduct employee training
-Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)
-Interact with outside vendors
-Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.
-Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified.
-Reviews and maintains assigned areas of the Sodexo/Client budget commitments



Qualifications & Requirements

Basic Education Requirement - Associate's Degree 


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.




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