3 hours

Digital Channels Manager

Bank of America
Charlotte, NC
  • Job Code
Company Bank of America

Job Title Digital Channels Manager

Jobid bankofamerica-17077816CharlotteNC

Location: Charlotte, NC, 28230, USA

Description **Job Description:**

Act as a Digital Channels data analytics product manager for the CashPro suite of products.

Core function and role requirements

+ Collect and analyze client profile and transactional data to support key business transformation programs across digital channels (CashPro Online, CashPro Mobile, CashPro Connect, CashPro API).

+ Analysis and recommendations related to a new channel billing structure and administration simplification

+ Baseline and ongoing measurement of client servicing behavior

+ Baseline and ongoing measurement of client penetration and adoption across the digital channels continuum

+ Production of client risk profiles to assist with communications related to security best practices

+ Line of Business support through identification of ‘power’ clients for CashPro Champion engagement

+ Data presentations to key stakeholders through business reviews and program specific engagement

+ Facilitate management routines around the channel financial life cycle, inclusive of revenue and total cost of ownership (TCO)


+ Must be intellectually curious, and able to analyze and synthesize data across multiple sources

+ Strong detail orientation: Clearly understands data beyond top level analysis. Must be able to conduct deep analysis, identifying and assessing questions stemming from initial data findings

+ Strong communication skills: written, verbal, visual presentations and effective listening skills

+ Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers

+ Ability to influence others

+ Must think strategically and make sound judgment calls

+ Excellent organizational and program management skills

+ Proven ability to work in a demanding, fast-paced global environment; must be able to leverage cross-functional teams to deliver results to meet specific deadlines

+ Flexible work style to accommodate working with partners across the globe

+ Ability and desire to think creatively to deliver business results both independently and as part of a team

+ Technical skills: Excel, PowerPoint, Word, Access, SharePoint, TOAD for data analytics, SQL, Webtrends, Tableau

+ Undergraduate degree required. Minimum: BS or BA degree; Business, Engineering, or Computer Science degrees preferred

+ Critical thinking/ problem solving skills

+ Financial services and/ or banking knowledge and experience


+ Requirements definition and data mapping

+ Database query experience

+ Ability to work in a team environment and to manage and perform multiple tasks simultaneously

+ Ability to provide creative solutions both independently and as part of a team for unique client needs

+ Knowledge of Treasury Management and digital channels solutions

+ Strong influencing capabilities based on knowledge and experience

**Posting Date** : 11/21/2017

**Location** :



- United States

**Travel** : Yes, 15% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


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Digital Channels Manager

Bank of America
Charlotte, NC

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Charlotte, NC

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