3 hours

Customer Segment Manager

Bank of America
Charlotte, NC
  • Job Code
Company Bank of America

Job Title Customer Segment Manager

Jobid bankofamerica-17078474CharlotteNC

Location: Charlotte, NC, 28230, USA

Description **Job Description:**

This role will be part of Financial Center Channel Transactions – Strategy and Optimization team and will be responsible for designing and executing different Retail strategies for the channel. It will focus on identifying efficiency and automation opportunities for channel as well as strategic planning for changing customer behavior, digital adoption and bringing technology to our clients. This role will also be responsible for strategy design, risk assessment, executive buy-in, implementation plan and collaborate with cross channel partners (ATM, Digital, Distribution, Marketing, Finance, HR etc.) as well as Regional leaders.

Open to locations across the United States.

The successful candidate will possess strong business acumen, problem solving ability and sound analytics skills as well as ability to work with cross functional teams and act as a bridge to all partners.

Minimum Qualifications –

+ MBA or Advanced Degree in Analytics, Strategy, Marketing, Operations Research, Physics, Mathematics or Industrial Engineering

+ 5+ years of experience post MBA/ advanced degree

+ Experience in designing or executing large scale enterprise strategy

+ Strong analytical mindset with attention to detail, as well as the ability to remain flexible

+ Advanced Excel, Management consulting style deck building, Strong Data Visualization capability

Preferred Qualifications –

+ Familiar with all aspects of strategy design and execution (What’s and How’s) including business case preparation and Executive buy in, planning for near term and long term execution, Risk assessment, Monitoring and Control, Executive update, and Exit strategy

+ Executive Presence, ability to craft a story using facts and data and present to analytical and non-analytical leaders

+ Ability to work in cross functional teams in different time zones

+ Consumer Banking, Retail Financial Services or Management Consulting background preferred

+ A pragmatic and flexible attitude towards problem solving, and a consultative working style

+ Working knowledge of Data Visualization tools like Tableau or SAS EG preferred.

**Posting Date** : 12/01/2017

**Location** :


- United States

**Travel** : Yes, 10% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


  • Management

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Customer Segment Manager

Bank of America
Charlotte, NC

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Charlotte, NC

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